Food - Beverage Coordinator

Hilton; Ipoh; On-site; MYR 47,000 - 69,000; Full time

Job summary

Hilton Ipoh is seeking a Food & Beverage Coordinator to support guest service excellence within the hotel's F&B department. You will coordinate daily operations, maintain high service standards, and work closely with colleagues to meet guest expectations.

Responsibilities include assisting with schedules, maintaining records, supporting the team, and promoting hotel services to guests and suppliers. Fluency in English and good computer skills are essential for success in this role.

Qualifications

• University degree, college certificate or secretarial training in a vocational school or educational institution.
• 1–2 years in a similar position.
• Fluent in English to meet business needs and preferably have a good command of Food & Beverage expressions.
• Computer literate.

Responsibilities

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Communicate clearly with customers and colleagues to resolve issues and provide support.
• Assist with scheduling, attendance, and administrative duties for the F&B department.
• Keep accurate personnel records, timesheets and shift rosters.
• Prepare reports and correspondences for managers and meetings.
• Promote Hilton services and facilities to guests and suppliers while ensuring safety and compliance.

Skills

Customer service

English fluency

Interpersonal skills

Communication skills

Typing speed

Translation capabilities

Time management

Operations experience

Education

University degree

College certificate

Secretarial training

Tools

Microsoft Word

Excel

Job description

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Responsibility

Job Description

Food & Beverage Coordinator

Responsibilities

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hospital.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Prepare the supervisors’ files with daily function sheets and other food and beverage activities held in the hotel for briefings.
• Handle team members’ particulars such as inquiries of public holidays, vacation days due to team members and recording of medical records.
• Arrange team member uniform requests and accident reports.
• Type monthly team member attendance lists, mark the attendance report, total split shifts, and record transport allowance and claims, getting your manager’s signature / endorsement and passing these to Accounts for processing.
• Introduce new team members to the Managers concerned, arranging their orientation meeting and fire training sessions.
• Keep personnel record of all team members, recording their addresses, salaries, status, birthdays, identity card numbers and date of commencement.
• Type the productivity form pertaining to the number of team member strength in respective sections, overtime hours and number of extra labour involved.
• Check the weekly duty roster, keeping track of any changes involved with regards to change of shift or personnel on emergency leave such as medical leave or compassionate leave.
• Write work orders for all sections of the Food & Beverage department, following-up with the Engineering department on completion of work orders.
• Arrange Food & Beverage department’s office requisitions such as office materials, food requests, market lists, beverage requests, general storeroom requests such as doily papers, silver foils, deli shop cake boxes, etc. to ensure sufficient stock.
• Write and follow-up on letters and memorandums.
• Attend F&B meetings, keep attendance and write minutes, distributing minutes to all concerned.
• Handle requests brought up by other departments concerning the Food & Beverage department and handling of cake orders.
• Type and follow-up on six months objectives.
• Arrange team members’ and managers’ discussions on the Employee’s Progress report, translating for team members when necessary.
• Check timecards, listing the number of days, lateness, absence without permission, medical leave reports, etc.
• Collect mails.
• Take charge of the filing system at the F&B office and keep all files in a good system.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

A Food & Beverage Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University degree, college certificate or secretarial training in a vocational school or an educational institution.
• 1-2 years in a similar position.
• Fluent in English to meet business needs and preferably have a good command of Food & Beverage department related expressions.
• Computer literate.
• Good organization, interpersonal and communication skills.
• Proficient with word-processing and spreadsheets.
• Good translation capabilities.
• Able to type fast and accurately.
• Line operations management and labour related experience preferred.