Food and Beverage Operations Supervisor

PCA Group Sdn Bhd; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading company in the food and beverage industry is seeking an Outlet Supervisor for their coffee outlet. The role involves managing daily operations, leading the team, and ensuring exceptional customer service. Applicants should have supervisory experience and a passion for coffee preparation, with opportunities for career growth and additional training provided.

Benefits

Training & Uniform Provided

Career Growth Opportunity

Medical & Leave Benefits

EPF, SOCSO & EIS

Qualifications

• Minimum 1-2 years of supervisory experience in Food and Beverage.
• Possession of Food Handling Certificate and Typhoid Vaccination is preferred.
• Knowledge of coffee preparation methods is an advantage.

Responsibilities

• Supervise daily operations for the coffee outlet.
• Train and motivate outlet staff.
• Ensure compliance with hygiene and safety regulations.

Skills

Leadership

Communication

Interpersonal Skills

Education

Food Handling Certificate

Job description

Job Responsibilities

You will be responsible for the daily management of our coffee outlet operations. This includes ensuring exceptional customer service, maintaining product quality, supporting team leadership, and helping to meet sales and operational targets.

1. Supervise day-to-day operations to ensure smooth workflow and service delivery.
2. Ensure adherence to standard operating procedures (SOPs) for beverage preparation, cleanliness, and hygiene.
3. Lead, train, and motivate outlet staff (baristas and service crew).
4. Manage shift schedules, attendance, and team productivity.
5. Support hiring, onboarding, and ongoing performance evaluation.
6. Ensure excellent service delivery and handle customer feedback professionally.
7. Monitor inventory levels of coffee beans, ingredients, packaging, and supplies.
8. Submit basic operational and sales reports to management.
9. Maintain outlet cleanliness and ensure compliance with food safety and hygiene regulations.
10. Ensure staff follow all safety protocols and wear appropriate uniforms/PPE.
11. Conduct routine equipment checks and ensure preventive maintenance.

Job Requirements

• Minimum 1-2 years of supervisory experience in a Food and Beverage, coffee outlet, or cafe environment.
• Possession of Food Handling Certificate and Typhoid Vaccination is an added advantage.
• Knowledge of coffee preparation methods (espresso, brewing, latte art, etc.) is preferred.
• Strong leadership, interpersonal, and communication skills.
• Able to work rotational shifts, including weekends and public holidays, and working 6 days/week.

Job Benefits

• Training & Uniform Provided
• Career Growth Opportunity
• Medical & Leave Benefits
• EPF, SOCSO & EIS