(fluent Chinese & English) Senior Account Manager (Malaysia, remotely)

SupportYourApp; Kuala Lumpur; Remote; USD 30,000 - 50,000; Full time

Job summary

Join SupportYourApp as a Senior Account Manager, where you'll be the primary contact for clients, maintaining strong relationships while managing projects. Enjoy a multicultural environment with flexible remote work opportunities and a strong focus on your growth and development. Ideal candidates have over 5 years of experience managing accounts and projects, ensuring success in a fast-paced setting.

Benefits

Fixed schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Greenhouse conditions for self-development

Qualifications

• Minimum 5 years in account and project management.
• Ability to work effectively in a fast-paced client-facing environment.
• Strong communication skills.

Responsibilities

• Serve as the primary liaison for customers and manage stakeholder relationships.
• Lead and coordinate project activities for timely delivery.
• Handle escalations and drive customer experience.

Skills

Stakeholder management

Communication

Problem-solving

Tools

Product Lifecycle Management (PLM)

Job description

Passionate about the world of tech?

Now you have a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions.

Join our team as a Senior Account Manager today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do:

• Serve as the primary liaison for customers, ensuring strong client relationships and clear communication
• Manage multiple stakeholders, both internally and externally, across various levels of the organization
• Lead and coordinate project activities to ensure timely and successful delivery
• Handle escalations effectively and proactively resolve issues
• Drive a positive customer experience

What you need to succeed in this role:

• Minimum 5 years of proven experience in account and project management
• Excellent stakeholder management and communication skills
• Experience working with Product Lifecycle Management (PLM) tools such as Oracle or Lectra Centrix
• Ability to work effectively in a fast-paced, client-facing environment
• Strong problem-solving skills and the ability to learn quickly
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Fixed schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.