Floor Supervisor: Elevate Guest Experience & Operations

Hap Seng Land Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Hap Seng Consolidated Berhad's Yoshifuku Japanese Dining - KL is seeking a Floor Supervisor to lead service staff and ensure smooth daily operations. You will monitor stock, regulate seating and reservations, and uphold health and hygiene standards to deliver a top-tier guest experience.

The role requires 3+ years in F&B or hospitality, strong leadership, and excellent customer service. Overtime and weekend work may be required, with a focus on teamwork and professional conduct.

Qualifications

• 3+ years in F&B or hospitality, preferably supervisory.
• Strong leadership and team management capabilities.
• Excellent customer service and guest-focused approach.
• Proactive problem-solving with calm and professional demeanor.
• Impeccable attention to cleanliness and health standards.

Responsibilities

• Oversee service staff to ensure smooth daily operations.
• Monitor stock levels and coordinate replenishment as needed.
• Ensure compliance with health, safety, and hygiene rules.
• Welcome guests and foster a positive dining experience.
• Handle feedback and resolve issues promptly and professionally.
• Manage seating, reservations, and flow of guests.
• Maintain high service standards and welcoming atmosphere.
• Oversee POS transactions and cash handling accuracy.

Skills

Leadership

Customer service

Teamwork

Interpersonal communication

Attention to detail

Job description

Hap Seng Consolidated Berhad's Yoshifuku Japanese Dining - KL is seeking a Floor Supervisor to lead service staff and ensure smooth daily operations. You will monitor stock, regulate seating and reservations, and uphold health and hygiene standards to deliver a top-tier guest experience.

The role requires 3+ years in F&B or hospitality, strong leadership, and excellent customer service. Overtime and weekend work may be required, with a focus on teamwork and professional conduct.