Floor Supervisor (173219)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury hotel group is seeking a Floor Supervisor based in Ipoh, Malaysia. The ideal candidate will have a minimum of 3 years of experience in housekeeping and strong leadership skills to ensure the highest standards of cleanliness and guest satisfaction. Proficiency in English and Cantonese is required, with knowledge of Putonghua as an advantage. This role offers a chance to excel in a renowned international hospitality environment.

Qualifications

• 3+ years of experience in Housekeeping Department, preferably in an international hotel.
• Strong leadership and interpersonal skills.
• Excellent command of English and Cantonese; Putonghua is a plus.

Responsibilities

• Maintain cleanliness standards in guestrooms and surrounding areas.
• Communicate with Room Attendants for guest requests.
• Provide training for Room Attendants.

Skills

Leadership skills

Interpersonal skills

Customer service orientation

Attention to detail

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

Role

We are looking for a Floor Supervisor based at Kerry Hotel Hong Kong!

As a Floor Supervisor, we rely on you to:

• Maintain the standard of cleanliness in the guestroom and surrounding areas in accordance with the policies, standards and guidelines established by the Hotel
• Communicate with Room Attendants for all concerned items as requested by the guests
• Provide chemical training for Room Attendants
• Provide for guest supply control

Qualifications

We are looking for someone who has:

• Minimum 3 years of experience in the Housekeeping Department, preferably in an international Hotel with a similar capacity
• Motivated, quality driven, customer and business results oriented
• Strong leadership skills and interpersonal skills
• Excellent command of spoken English and Cantonese; fluent spoken Putonghua would be an advantage

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.