Floor Manager (KLCC, Kuala Lumpur)

H&M; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the fashion industry seeks a Floor Manager to enhance customer experience and drive store sales in Kuala Lumpur. The ideal candidate will lead a dedicated team, ensuring exceptional service and effective store operations while embodying values of teamwork and continuous improvement.

Benefits

25% staff discount

Clothing Allowances

Annual Leave

Medical Leave

Development Opportunities

Qualifications

• Experience in retail or customer-facing roles.
• Ability to lead a team and create a positive work environment.
• Strong communication skills and initiative.

Responsibilities

• Deliver exceptional customer service and operational excellence.
• Lead and train a team of sales assistants.
• Analyze sales performance and maximize department sales.

Skills

Customer Experience

Team Leadership

Multitasking

Sales Driving

Job description

Job Description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalized and always welcoming.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analyzing selling information and working with the store manager to maximize the sales performance of your department
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Store Managerin identifying future talents and putting together development plans to support their progression
• Overseeing store operations
• Being a brand ambassador and providing the best experience for our customers.
• Stepping into the role of Store Manager in their absence

Qualifications

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• You understand what makes a great customer experience
• Prior retail or customer-facing experience

Motivation

• You enjoy creating a positive work environment and leading a team
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximize selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judge-mental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritize efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes

Past Achievements

• Experience in driving sales through others
• Some experience in recruiting; managing talent, performance and developing team members (advantageous)

Additional Information

This is afull-timeposition of45 hoursper week.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Programhere.

• Clothing Allowances
• Annual Leave
• Medical Leave
• Development Opportunities

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.