Floor Crew

Neutron Technologies & Communications Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the hospitality industry seeks a dedicated waitstaff supervisor to guide and assist waitstaff in their duties. Ideal candidates will ensure high service standards, maintain cleanliness, and enhance overall customer satisfaction while effectively managing outlet operations.

Responsibilities

• Guide waitstaff in their job performance.
• Ensure sufficient guest supplies and operating equipment.
• Maintain cleanliness during shifts.
• Oversee equipment maintenance and functionality.
• Implement service standards and procedures.
• Ensure accurate billing and proper payment collection.
• Professional greeting and thanking of guests.

Job description

1. Responsible for guiding waitstaff in their job performance.

2. Ensure sufficient guest supplies, beverages, and operating equipment during outlet hours.

3. Maintain cleanliness and sanitation of the outlet during shifts.

4. Oversee proper maintenance and functionality of all equipment, furniture, and fixtures.

5. Implement and uphold service standards and operating procedures consistently.

6. Ensure accurate billing and proper procedures for bill presentation and payment collection.

7. Perform additional duties as assigned by the supervisor to enhance customer satisfaction and outlet profitability.

8. Professionally greet and thank guests patronizing the restaurant.

9. Keep the Manager informed of any food delays, complaints, or customer feedback.