FinTech Customer Service Trainer | Forex/Trading Specialist

Zeal Group; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Life Insurances

Team Building

Job summary

Zeal Group is a FinTech company known for its award-winning solutions and a global team of over 500 employees. The Customer Service Trainer will build and sustain the training framework for the Global Client Experience team, ensuring high-quality knowledge transfer and performance improvements.

The role focuses on creating onboarding and continuous learning programs, developing training materials, and delivering results across classroom, virtual, e-learning, and on-the-job formats.

Qualifications

• 1-3 years of experience in Customer Service Training or similar roles.
• Demonstrated success in designing and implementing training programs.
• Mandatory experience in Forex/CFD trading or the financial trading industry.

Responsibilities

• Develop the capabilities of the Global Client Experience team through product knowledge, service quality, and training effectiveness.
• Design and deliver onboarding programs for new hires and continuous learning initiatives for current staff.
• Create training materials, manuals, online modules, and SOPs; maintain the annual training calendar.

Skills

Coaching

Mentoring

Classroom training

On-the-job training

E-learning

Workshops

Simulations

Communication

Leadership

Planning

Education

Bachelor's degree

Finance/Economics major preferred

Job description

Zeal Group is a FinTech company known for its award-winning solutions and a global team of over 500 employees. The Customer Service Trainer will build and sustain the training framework for the Global Client Experience team, ensuring high-quality knowledge transfer and performance improvements.

The role focuses on creating onboarding and continuous learning programs, developing training materials, and delivering results across classroom, virtual, e-learning, and on-the-job formats.