Arabic-Speaking Customer Service Associate – Dubai/MENA

Zeal Group; Kuala Lumpur; On-site; MYR 39,000 - 58,000; Full time

Benefits offered by this job

Life Insurance

Team Building

Relocation Allowance (T&C Applies)

Employment Pass and Visa Sponsorship

Job summary

Zeal Group in Kuala Lumpur, Malaysia is seeking a Customer Service Associate (Arabic Speaker) to handle Dubai clients and customers. The role emphasizes delivering smooth service experiences and bridging gaps between our products and clients.

You will respond to inquiries via chat, email, and calls, adhere to SOPs, participate in daily huddles, and escalate issues through the Team Leader. Fluency in English and Arabic is mandatory, with a diploma or degree required.

Qualifications

• Minimum diploma or degree required.
• 2–3 years of relevant customer service experience.
• Experience in Forex/Finance industry is a plus.

Responsibilities

• Respond to customer inquiries via chats, emails, and calls.
• Meet KPIs and work well in a team.
• Follow SOPs and manuals in daily tasks.
• Escalate gaps to Team Leader and escalate complex inquiries.
• Highlight top inquiries and common issues for the day.
• Keep trained updated on process changes and campaigns.
• Attend daily huddle to learn area focus and updates.
• Provide good customer experience on every interaction.

Skills

Bilingual English & Arabic

Customer service experience

Problem solving

Communication skills

Education

Diploma/Degree

Job description

Zeal Group in Kuala Lumpur, Malaysia is seeking a Customer Service Associate (Arabic Speaker) to handle Dubai clients and customers. The role emphasizes delivering smooth service experiences and bridging gaps between our products and clients.

You will respond to inquiries via chat, email, and calls, adhere to SOPs, participate in daily huddles, and escalate issues through the Team Leader. Fluency in English and Arabic is mandatory, with a diploma or degree required.