Financial Crime Compliance (Entry Level, Mandarin Speaking)

AIA Shared Services; Sepang; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

AIA Shared Services is seeking an entry-level Financial Crime Compliance professional. This role encompasses customer service, administration, and support for various distribution channels in the life insurance sector. Candidates should be detail-oriented and proficient in Mandarin and English. The position offers ample opportunities to engage with clients and enhance service delivery.

Benefits

Extensive medical coverage

Dental and optical benefits

Professional membership sponsorships

Hybrid work arrangements

Employee share purchase plans

Qualifications

• Possess at least a bachelor's degree or professional qualifications in insurance or finance.
• Good communication and interpersonal skills are essential.
• Proficient in Mandarin and English, with traditional Mandarin reading and writing as an advantage.

Responsibilities

• Provide customer service and administration for pensions and employee benefits.
• Prepare materials and conduct presentations for client retention.
• Support distribution channels and handle client inquiries and complaints.

Skills

Detail-oriented

Self-motivated

Customer-focused

Excellent communication

Organizational skills

Education

Bachelor's degree in insurance or finance

Job description

Financial Crime Compliance (Entry Level, Mandarin Speaking)

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Provide Customer Service and Administration Services for Pensions and Employee Benefits to the assigned portfolio to achieve customer satisfaction.

Responsible for the overall customer services and daily operations for the assigned portfolio/distribution channel.

Prepare presentation materials and member communication materials; conduct client visits, presentations, and members’ briefings as needed for retention or sales purposes.

Provide one-stop administration services to clients, including enrolment, contribution/billing, termination, policy/record maintenance, regulatory filing, issuing of client reports, etc., and respond to client/intermediary inquiries and complaints promptly.

Support assigned distribution channels such as brokers, agents, and bank alliances on client-related issues.

Client Retention and Service-to-Sales

Perform client retention and service-to-sales activities, such as up-selling retail products and promoting client retention programs.

Administrative Procedures Review

Assist in reviewing and updating administration procedures.

Other Responsibilities

Perform any other duties and projects as assigned.

Job Requirements:

• Possess at least a bachelor's degree, postgraduate, or professional qualifications in insurance or finance.
• Experience in group or life insurance operations is an advantage.
• Detail-oriented, self-motivated, and customer-focused.
• Good team player with excellent communication and interpersonal skills.
• Strong time management and organizational skills.
• Proficient in Mandarin and English; proficiency in traditional Mandarin reading and writing is an advantage.
• The role follows Hong Kong public holidays.

Unlock job insights

Salary match, number of applicants, skills match.

Application questions include language proficiency, expected salary, Mandarin skills, and availability for short-term contracts.

AIA Shared Services (AIASS) is a leading provider of life insurance support services, established in 2009, with a workforce of 1600 employees committed to delivering excellent service and supporting AIA Group’s operations.

Perks include extensive medical coverage, additional employer contributions, dental and optical benefits, professional membership sponsorships, hybrid work arrangements, and employee share purchase plans.

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