Finance Supervisor - Income Audit & Credit

Mandarin Oriental; Bandar Penawar; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Heath & Colleague Wellness

Job summary

Mandarin Oriental, Desaru Coast is seeking a Finance Supervisor – Income Audit & Credit to lead the daily income audit, credit control, and month-end close within the Finance Department.

You will supervise revenue verification, accounts receivable, and system reconciliations, ensuring accuracy, timeliness, and adherence to policies. Strong English, analytical skills, and hospitality experience are essential.

Qualifications

• Diploma or Bachelor's Degree in Accounting, Finance, or related field.
• 3–5 years in hotel finance, income audit, accounts receivable or credit control.
• Supervisory experience in hospitality is preferred.
• Strong knowledge of hotel revenue operations and financial controls.

Responsibilities

• Oversee daily income audit to ensure revenue is recorded accurately.
• Reconcile revenue across PMS, POS and GL.
• Monitor accounts receivable and oversee credit control actions.
• Ensure compliance with policies and internal controls; prepare reports.
• Supervise Income Audit and Accounts Receivable team.
• Assist month-end closing and reconciliations.
• Identify control weaknesses and participate in process improvements.

Skills

English proficiency

Analytical thinking

Attention to detail

Communication

Team supervision

PMS/POS familiarity

Independent work

Education

Diploma or Bachelor's in Accounting/Finance

Tools

PMS

POS

Accounting systems

Job description

Mandarin Oriental, Desaru Coast is looking for a Finance Supervisor – Income Audit & Credit to join our Finance Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award‑winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About The Job

The Finance Supervisor – Income Audit & Credit is responsible for overseeing the daily income audit process and credit control activities to ensure that all hotel revenue is accurately recorded, properly supported, and collected in a timely manner.

The position will supervise the verification of daily revenue transactions, reconciliation of income from all hotel outlets and systems, monitoring of accounts receivable and credit accounts, and follow‑up of outstanding balances. The role will also ensure compliance with hotel policies, internal controls, and financial procedures.

As Finance Supervisor – Income Audit & Credit you will be responsible for the following duties:

Income Audit

• Supervise and perform daily income audit activities to ensure all hotel revenue is accurately recorded and reported.
• Review and verify daily revenue reports from Front Office, Food & Beverage, Spa, Recreation, and other revenue‑generating departments.
• Reconcile revenue between the Property Management System (PMS), Point‑of‑Sale (POS) systems, payment systems, and General Ledger.
• Verify room revenue, package revenue, discounts, rebates, complimentary rooms, allowances, voids, refunds, and adjustments.
• Review daily cash, credit card, bank transfer, online payment, and other payment transactions.
• Ensure all revenue transactions are supported by proper documentation and approvals.
• Investigate discrepancies and follow up with the respective departments for clarification and corrective action.
• Prepare and review daily revenue and income audit reports.
• Ensure proper recording of city ledger and other non‑cash transactions.
• Monitor and verify room rate, package, and promotional transactions against approved rates and policies.
• Ensure adequate controls are in place to minimise revenue leakage and financial irregularities.

Credit Control & Accounts Receivable

• Supervise the monitoring of hotel credit accounts and outstanding receivables.
• Review the Accounts Receivable ageing report and identify overdue accounts requiring follow‑up.
• Follow up with departments and customers/companies regarding outstanding balances and payment status.
• Monitor credit limits and payment terms for corporate, travel agent, wholesaler, and other credit accounts.
• Ensure invoices, statements, supporting documents, and credit notes are accurate and issued on a timely basis.
• Review and follow up on disputed invoices and unidentified payments.
• Assist in maintaining proper documentation for credit approvals and account opening.
• Escalate long‑outstanding or high‑risk accounts to the Finance Manager for further action.
• Support collection activities and ensure outstanding balances are followed up according to the hotel’s credit policy.
• Assist with month‑end reconciliation of Accounts Receivable and related balance sheet accounts.

Month‑End Closing

• Assist in month‑end closing activities related to income audit and accounts receivable.
• Ensure all revenue transactions are posted accurately and within the correct accounting period.
• Review outstanding reconciling items and ensure timely resolution.
• Assist in preparing monthly revenue and receivable reports.
• Support the Finance Manager in reviewing revenue and credit control results.

Internal Control & Compliance

• Ensure compliance with hotel financial policies, accounting standards, and internal control procedures.
• Identify weaknesses in revenue and credit processes and recommend improvements.
• Maintain proper audit trails and supporting documentation for financial transactions.
• Assist with internal and external audit requirements.
• Ensure confidentiality and proper handling of financial and guest information.
• Report any suspected irregularities, fraud, or control weaknesses to the appropriate management.

Team Supervision

• Supervise and guide Income Audit / Accounts Receivable team members in their daily duties.
• Allocate work and ensure tasks are completed accurately and within deadlines.
• Review the team’s work and provide guidance on accounting and operational issues.
• Train and coach team members on income audit, credit control, systems, and hotel financial procedures.
• Monitor staff performance and provide feedback to the Finance Manager.
• Ensure adequate departmental coverage and effective handover of daily tasks.

Systems & Process Improvement

• Ensure accurate use of PMS, POS, accounting, payment, and other relevant financial systems.
• Identify opportunities to improve income audit and credit control processes.
• Participate in system testing, implementation, and process improvement projects when required.
• Ensure proper controls are maintained when new systems or processes are introduced.

As Finance Supervisor – Income Audit & Credit, we expect from you:

Educational Background

• Diploma or Bachelor's Degree in Accounting, Finance, or a related field.
• Minimum 3–5 years of relevant experience in hotel finance, income audit, accounts receivable, or credit control.
• Previous supervisory experience in a hotel or hospitality environment is preferred.
• Strong knowledge of hotel revenue operations and financial controls..

Skills

• Experience with PMS, POS, and accounting systems is an advantage.
• Good understanding of Accounts Receivable, income audit, reconciliation, and credit control processes.
• Good command of written and spoken English.
• Strong analytical and problem‑solving skills.
• Good attention to detail and accuracy.
• Able to work independently and manage multiple deadlines.
• Strong communication and interpersonal skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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