Field Technical Service Specialist

Medtronic; Petaling Jaya; On-site; MYR 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Support Engineer to lead equipment support at customer sites. This role includes installation, maintenance, and troubleshooting of medical devices, ensuring compliance with safety standards. The ideal candidate will have a Bachelor's Degree, relevant experience in healthcare environments, and strong analytical skills. Join a team dedicated to innovating healthcare solutions and making a meaningful impact on patient lives. This position offers competitive compensation and a flexible benefits package, supporting your career and personal growth.

Benefits

Flexible benefits package

Competitive salary

Career development resources

Qualifications

• Minimum 2 years of relevant experience or advanced degree with 0 years.
• In-depth experience with radiation medical devices preferred.
• Working knowledge of ISO13485 / GDPMD standards.

Responsibilities

• Manage customer expectations and ensure compliance with SLAs.
• Support onsite visits during non-working hours.
• Provide technical information and guidance to employees.

Skills

Troubleshooting methods

Customer-oriented skills

Analytical skills

Problem-solving skills

Effective communication in English

Education

Bachelor’s Degree in a relevant field

Tools

SAP

Service Max

Job description

At Medtronic, you can begin a lifelong career of exploration and innovation while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bold Thinking. Bolder Actions. We are Medtronic

Our journey to take healthcare Further, Together, begins with the collective efforts of our employees worldwide. These efforts are reflected in Tenet 5 of our Mission and are rewarded through a comprehensive package of benefits, pay, and resources designed to support you at every career and life stage.

The Field Support Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery, ensuring compliance with all company policies and standard operating procedures. This includes pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and basic device maintenance in-service to customers.

He or she is the main contact point with local customers and may be responsible for providing quotations and negotiating discounts within their approved DOA.

Responsibilities may include the following, and other duties may be assigned:

1. Effectively manage customer expectations and ensure compliance with SLAs and safety standards.
2. Support last-minute calls to attend customer onsite visits during non-working hours.
3. Assist in minor projects, including performing tests, interpreting data, and developing reports.
4. Maintain working knowledge of all products and provide guidance to lower-level employees and third-party service provider engineers.
5. Independently propose solutions to problems for supervisor review.
6. Obtain and provide technical information on significant matters related to the job area.
7. Assist in providing on-the-job guidance to other employees within the job area.
8. Act as an escalation point for issues encountered in the field.
9. Monitor certification status and highlight the need for re-certification.
10. Coordinate test tool and spare part availability in the field.
11. Communicate independently with biomedical engineers, the in-country commercial organization, and customers regarding product lifecycle management, upgrades, and new product introductions.
12. Ensure all documentation and system entries are complete and up-to-date, exemplifying good documentation practices.

Required Knowledge and Experience:

1. Bachelor’s Degree in a relevant field.
2. Minimum of 2 years of relevant experience or an advanced degree with 0 years of experience.
3. In-depth experience with radiation medical devices for at least 2 years (preferred).
4. Typically requires a minimum of 5 years of work experience; vocational or technical education or certification may be required.
5. Experience in ICU, Operating Theatre, or relevant healthcare environments.
6. Working knowledge of ISO13485 / GDPMD standards.
7. Knowledge of operational systems, techniques, and practices gained through extensive experience or education.
8. Proficiency in troubleshooting methods and capital equipment control.
9. Experience with SAP / Service Max.
10. Customer-oriented with strong analytical and problem-solving skills.
11. Experience in service sales and promotion.
12. Effective verbal and written communication skills in English.

Physical Job Requirements: The statements above describe the general nature and level of work performed by employees in this position but are not exhaustive of all responsibilities and skills required.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. Our commitment to employees is central to our values, recognizing contributions and sharing in success. We offer a wide range of benefits, resources, and competitive compensation plans to support you at every stage of your career and life.

About Medtronic

We lead global healthcare technology and boldly address the most challenging health problems facing humanity by seeking innovative solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of over 95,000 passionate people.

We are engineers at heart—transforming ambitious ideas into real solutions for real people. From R&D labs to manufacturing and corporate offices, everyone at Medtronic experiments, creates, builds, improves, and solves. We have the talent, diverse perspectives, and courage to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.