Field Support Technician - Global Support

Field Support Technician - Global Support

Job Description:

Job Descriptions

• Provide on-site and remote technical support to customers in South East Asia, North America, and other global locations as required.
• Install, maintain, and troubleshoot smart material handling systems and ensure operational efficiency.
• Conduct technical training sessions for customers, partners, and support teams.
• Collaborate with technical team in China for advanced support and system updates.
• Ensure customer satisfaction by promptly resolving technical issues and providing high-quality service.
• Travel frequently across South East Asia and internationally, including to North America.

Job Requirements

• Proven experience in technical support with overseas work exposure, not only in Asia but also in regions like North America.
• Strong background in material handling systems, automation, or similar technical fields.
• Excellent problem-solving skills and ability to handle complex troubleshooting.
• Fluency in English and Chinese is required; proficiency in other languages is an advantage.
• Willingness to travel frequently for work across multiple regions.
• Ability to work independently and communicate effectively with international teams.

Please send your updated CV to james.teo@peopleprofilers.com if the role is relevant to your experience.
Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.