Field Support Technician - Global Support

People Profilers; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading company in automation solutions is seeking a Field Support Technician who can provide on-site and remote technical assistance across multiple regions, including South East Asia and North America. The role involves troubleshooting smart material handling systems, conducting training, and ensuring customer satisfaction through effective service. Candidates should possess a strong technical background, communication skills in English and Chinese, and a willingness to travel frequently for work.

Qualifications

• Proven experience in technical support with overseas work exposure.
• Strong background in material handling systems or automation.
• Fluency in English and Chinese; other languages are a plus.

Responsibilities

• Provide on-site and remote technical support to customers.
• Install, maintain, and troubleshoot smart material handling systems.
• Conduct technical training sessions for customers and partners.

Skills

Problem-solving

Technical support

Communication

Automation knowledge

Job description

Field Support Technician - Global Support

Job Description:

Job Descriptions

• Provide on-site and remote technical support to customers in South East Asia, North America, and other global locations as required.
• Install, maintain, and troubleshoot smart material handling systems and ensure operational efficiency.
• Conduct technical training sessions for customers, partners, and support teams.
• Collaborate with technical team in China for advanced support and system updates.
• Ensure customer satisfaction by promptly resolving technical issues and providing high-quality service.
• Travel frequently across South East Asia and internationally, including to North America.

Job Requirements

• Proven experience in technical support with overseas work exposure, not only in Asia but also in regions like North America.
• Strong background in material handling systems, automation, or similar technical fields.
• Excellent problem-solving skills and ability to handle complex troubleshooting.
• Fluency in English and Chinese is required; proficiency in other languages is an advantage.
• Willingness to travel frequently for work across multiple regions.
• Ability to work independently and communicate effectively with international teams.

Please send your updated CV to [e-mail] if the role is relevant to your experience.

Due to the volume of applications, we regret to inform that only shortlisted candidates will be notified.