Field Support Engineer (Networking)

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Bayan Lepas; On-site; MYR 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Network Support Technician to ensure the stability of communication networks. This role involves troubleshooting, collaborating with IT teams, and maintaining service quality to prevent network failures. The ideal candidate will have a diploma or certification in IT, strong communication skills, and a passion for learning. This position offers a one-year contract with the potential for permanent conversion, making it an excellent opportunity for fresh graduates eager to kickstart their careers in a dynamic environment. Join a team that values innovation and growth.

Qualifications

• At least a Diploma or Professional Certification in IT or related fields.
• Strong troubleshooting and communication skills are essential.

Responsibilities

• Install and maintain communication networks while ensuring system stability.
• Collaborate with IT teams to resolve technical issues and manage support tickets.

Skills

Troubleshooting

IT skills

Communication skills

Proficiency in English

Education

Diploma in IT

Professional Certification in IT

Degree in Computer Science

Degree in Telecommunications

Job description

• Install, maintain, and troubleshoot communication networks for clients while ensuring system stability.
• Collaborate with IT teams to diagnose and resolve technical issues, including managing customer support tickets.
• Perform routine checks to maintain service quality and prevent potential network failures.
• Track network issues and resolutions through a ticketing system, ensuring proper documentation.
• Support IT teams in expanding and optimizing regional IT infrastructure.
• Assist the Network Operations Center (NOC), provide field support, and help protect network infrastructure.

Job Requirements:

• At least a Diploma or Professional Certification in IT, Computer Science, Telecommunications, or related fields.
• Possess strong troubleshooting, IT, and communication skills.
• Proficiency in English is required.
• Willing to travel.
• Fresh graduates with a strong willingness to learn are encouraged to apply.
• Passionate, self-motivated, and independent.

Other Information:

• 1-year contract with potential for permanent conversion.

For those who have what it takes, please send in your resume to:

Recruitment Consultant: Lara
Email: [e-mail]