Field Services Technician Manager

TechnipFMC plc; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the energy industry seeks a Field Service Team Manager in Kuala Lumpur. This role focuses on overseeing field service technicians to ensure timely and quality operations while promoting safety and inclusivity. The ideal candidate will have a strong background in field services and team management, contributing to an innovative and collaborative work environment.

Benefits

Inclusive work environment

Career development opportunities

Diversity and equity focus

Qualifications

• 5+ years experience in a Field Services environment.
• 3+ years experience in the installation of wellhead or related equipment.
• 10-15 years overall work experience in B2B operations or services.

Responsibilities

• Manage Field Service Technicians and ensure timely delivery of field operations.
• Monitor performance indicators and develop action plans.
• Ensure compliance with internal policies and regulations.

Skills

Customer service skills

Communication skills

Problem-solving skills

Interpersonal skills

Troubleshooting skills

Education

Bachelor’s Degree in related field

Tools

Word processing software

Spreadsheet software

Job description

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TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration – and we want you to be part of it. You’ll be joining a culture that values curiosity, expertise, and ideas as well as diversity, inclusion, and authenticity. Bring your unique energy to our team of more than 20,000 people worldwide, and discover a rewarding, fulfilling, and varied career that you can take in anywhere you want to go.

Job Purpose

Manages the team of Field Service Technicians within a geomarket to ensure the effective & timely delivery of field operation while maintain the highest standards of safety, quality, accountability and competency within the team

Job Description

• Ensures that trained and competent personnel are available and prepared to perform service jobs within the region.
• Line manages Field Service Technicians in maintaining and implementing schedules within established procedures and budgets, in liaison with the Services Project Managers and Services Coordinators
• Monitors established performance indicators, including utilization, cost variance reports, offshore reports, training KPIS, & quality reports.
• Develops action plans to address key Business objectives, with clear focus to meet the business KPIs & KSFs
• Manage Resource allocation and utilization for direct reports across the geomarket, and ensures efficient manning levels across the respective countries
• Maintains existing and develops relationships with clients, agents and suppliers
• Creates/Maintains an environment of inclusivity and engagement with the technicians, ensuring they don't feel disconnected from the business
• Promotes an open, transparent, and safe communication with the team so they feel their voices and concerns are heard and being address
• Strong focus on instilling a safety first mindset to the front line team, and the Duty of Care approach is strongly enforced
• Promotes strong liaison with the Technical Subject-Matter experts so that technical requirements are understood, clearly communicated, and followed, and deviations would not be allowed unless a proper MOC procedure is followed
• Ensures that all organization activities and operations under his/her perimeter are carried out in compliance with internal policies and applicable laws and regulations
• Implements, challenges and improves policies, processes and procedures

Visits clients and operating sites as required to review operations, understand the working environment of the team, engaging with the individuals, and promoting a Customer Service focused approach to business

You are meant for this job if:

Describe requirements on knowledge, education, skills, and experience

Must have:

• REQUIRED KNOWLEDGE/FORMAL EDUCATION:

• Bachelor’s Degree in related field or combination of equivalent experience and education

• REQUIRED EXPERIENCE:

• Strong Experience in a Field Services environment (5+ years)

• Strong Experience in the installation of wellhead or related equipment (3+years)
• Strong Experience managing 10+ direct reports
• 10 to 15 years overall work experience preferably in B2B operations or services in industrial, energy, or manufacturing
• REQUIRED CERTIFICATE(S):

N/A

• REQUIRED INTERPERSONAL SKILLS:
• Customer service skills - communication skills, strong interpersonal and problem solving skills
• Ability to manage difficult conversations in a clear & empathetic manner
• Ability to connect and build a deep and trusting relationship with employees
• REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:
• Organized and systematic with troubleshooting and problem assessment skills. PC skills with knowledge of word processing and spreadsheet software.
• REQUIRED JOB KNOWLEDGE :
• Product knowledge field operations for the portfolio of products being operated by the technicians

Being a global leader in the energy industry requires an inclusive and diverse environment. TechnipFMC promotes diversity, equity, and inclusion by ensuring equal opportunities to all ages, races, ethnicities, religions, sexual orientations, gender expressions, disabilities, or all other pluralities. We celebrate who you are and what you bring. Every voice matters and we encourage you to add to our culture.

TechnipFMC respects the rights and dignity of those it works with and promotes adherence to internationally recognized human rights principles for those in its value chain.

Learnmore about TechnipFMCand find other open positions by visiting ourCareer Page.

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