Field Services Technician Manager

TechnipFMC; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading engineering company is seeking a Field Service Team Manager in Kuala Lumpur to oversee operations and ensure safety standards. The ideal candidate will have a background in field services, strong leadership skills, and experience managing personnel. This role emphasizes customer service and operational excellence while ensuring compliance with industry regulations.

Qualifications

• 5+ years experience in a Field Services environment.
• 10 to 15 years overall work experience preferably in B2B operations.
• Ability to manage 10+ direct reports.

Responsibilities

• Manage a team of Field Service Technicians to ensure effective operations.
• Develop action plans to meet business KPIs and objectives.
• Ensure compliance with internal policies and laws.

Skills

Customer service skills

Problem solving skills

Communication skills

Education

Bachelor’s Degree in related field

Tools

Spreadsheet software

Word processing software

Job description

Job Purpose

Manages the team of Field Service Technicians within a geomarket to ensure the effective & timely delivery of field operation while maintain the highest standards of safety, quality, accountability and competency within the team

Job Description

• Ensures that trained and competent personnel are available and prepared to perform service jobs within the region.
• Line manages Field Service Technicians in maintaining and implementing schedules within established procedures and budgets, in liaison with the Services Project Managers and Services Coordinators
• Monitors established performance indicators, including utilization, cost variance reports, offshore reports, training KPIS, & quality reports.
• Develops action plans to address key Business objectives, with clear focus to meet the business KPIs & KSFs
• Manage Resource allocation and utilization for direct reports across the geomarket, and ensures efficient manning levels across the respective countries
• Maintains existing and develops relationships with clients, agents and suppliers
• Creates/Maintains an environment of inclusivity and engagement with the technicians, ensuring they don't feel disconnected from the business
• Promotes an open, transparent, and safe communication with the team so they feel their voices and concerns are heard and being address
• Strong focus on instilling a safety first mindset to the front line team, and the Duty of Care approach is strongly enforced
• Promotes strong liaison with the Technical Subject-Matter experts so that technical requirements are understood, clearly communicated, and followed, and deviations would not be allowed unless a proper MOC procedure is followed
• Ensures that all organization activities and operations under his/her perimeter are carried out in compliance with internal policies and applicable laws and regulations
• Implements, challenges and improves policies, processes and procedures

Visits clients and operating sites as required to review operations, understand the working environment of the team, engaging with the individuals, and promoting a Customer Service focused approach to business

You are meant for this job if:

Describe requirements on knowledge, education, skills, and experience

Must have:

REQUIRED KNOWLEDGE/FORMAL EDUCATION:

• Bachelor’s Degree in related field or combination of equivalent experience and education

REQUIRED EXPERIENCE:

• Strong Experience in a Field Services environment (5+ years)

• Strong Experience in the installation of wellhead or related equipment (3+years)
• Strong Experience managing 10+ direct reports
• 10 to 15 years overall work experience preferably in B2B operations or services in industrial, energy, or manufacturing

REQUIRED CERTIFICATE(S):

N/A

REQUIRED INTERPERSONAL SKILLS:

• Customer service skills - communication skills, strong interpersonal and problem solving skills
• Ability to manage difficult conversations in a clear & empathetic manner
• Ability to connect and build a deep and trusting relationship with employees

REQUIRED TECHNICAL SKILLS AND/OR PROBLEM-SOLVING SKILLS:

• Organized and systematic with troubleshooting and problem assessment skills. PC skills with knowledge of word processing and spreadsheet software.

REQUIRED JOB KNOWLEDGE :

• Product knowledge field operations for the portfolio of products being operated by the technicians