Field Services Engineer

Universal Instruments Corporation; Sungai Petani; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in technology is seeking a technician to install and maintain advanced machines and systems. This role entails customer training, troubleshooting, and preventive maintenance while ensuring adherence to quality standards. Candidates should hold a Higher Diploma in Electronics and be proficient in both Chinese and English.

Qualifications

• A Higher Diploma or above in Electronics or Engineering Technology is required.
• Strong communication skills in Chinese and English are required.
• Computer literacy with SMT experience is necessary.

Responsibilities

• Installs, services, and maintains Universal machines and systems.
• Trains customers on operation, programming, and troubleshooting.

Skills

Interpersonal skills

Problem-solving skills

Communication skills in Chinese and English

Education

Higher Diploma in Electronics

Engineering Technology

Job description

Summary:

Installs, services, and maintains Universal machines and systems. Trains Universal customers on operation, programming, troubleshooting and maintenance of machines and systems.

Principal Accountabilities:

1.Plans customer installations by coordinating customer support logistics and site preparation. Installs UIC machines and systems ensuring customer acceptance is successfully completed in a timely manner.

2. Trains customers on proper operation, programming, and maintenance of UIC machines and systems.Monitors customer's workflow, work methods, and processes.Makes operational or process recommendations to achieve optimal machine and systems performance.

3. Services customer accounts. Performs preventative maintenance, machine and process audits, technical phone support and other routine services. Troubleshoots and resolves machine and system problems. Repairs, updates, and retrofits machines and systems with UIC hardware, spare parts, and software solutions.

4. Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to UIC product teams and engineering personnel. Collects and analyzes machine and systems performance data as required.

Minimum Requirements:

A Higher Diploma or above in Electronics or Engineering Technology is required.Strong oral, written, interpersonal, and problem-solving skills are required in Chinese and English.Computer literacy is required with SMT experience.

Responsibility for Quality Procedures or Direct Product Quality:

Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem-solving tools to continuously improve work processes.

Ensures proper installation, acceptance, operation and maintenance of UIC equipment and systems in customer's facility. Completes customer acceptance of machines and systems.Initiates problem resolution and corrective action through problem tracking entry into the Field Engineering Information System (FEIS, or other systems as required.

Physical Demands:

·While performing the duties of this job, the employee is frequently required to access and manipulate various objects, tools, or controls.

·While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to vibration.

·The employee must occasionally move heavy objects.

·Requires the ability to use a computer on a frequent basis.

·Position requires the ability to understand and interpret detailed documents and drawings.

·Requires the ability to communicate clearly in giving presentations.

·Must be able to communicate clearly with customers and fellow workers.

·The ability to travel to customer sites or technical conferences may occasionally be required.

·Requires extensive automobile and commercial air travel to customers and Universal facilities.

·Willing to be base at Da Nang City, Vietnam.

·Willing to travel in short notice.

·Able to face issues at customer side and handle critical situations.