Field Service Technician (MY)

StoreHub; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Kuala Lumpur is seeking an Onsite Field Service Technician. This role involves troubleshooting hardware and software issues, performing site inspections, and installing systems. Candidates should have 2-3 years of networking experience and be skilled in troubleshooting StoreHub POS systems. Strong communication in English and Bahasa Melayu is essential. This position offers a dynamic work environment with a focus on impact over hours worked.

Benefits

Apple Macbooks for everyone

Free Season Parking

Fully stocked fridge and pantry

Medical and Dental Outpatient Visits

Opportunities for career growth

Qualifications

• 2–3 years of experience in networking, focusing on hardware installation and troubleshooting.

Responsibilities

• Conduct onsite troubleshooting for hardware and software issues.
• Perform site inspections and assessments for new or existing merchants.
• Install hardware and set up software systems.
• Handle basic software troubleshooting.
• Prepare reports and documentation after site visits.
• Monitor and manage incoming Hardware & Onsite Support tickets.

Skills

TCP/IP understanding

DNS and DHCP troubleshooting

StoreHub POS system troubleshooting

English communication skills

Bahasa Melayu communication skills

Job description

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses. At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Onsite Field Service Technician role, you’d be the go-to-person to help resolve customers’ technical & service needs. As a representative of the company, you will be responsible for driving a successful customer experience while providing technical & service solutions upon escalated issues.

What you will do:

• Conduct onsite troubleshooting for hardware and software issues
• Perform site inspections and assessments for new or existing merchants
• Install hardware and set up software systems
• Handle basic software troubleshooting
• Communicate and interact with customers during support visits
• Prepare reports and documentation after site visits
• Monitor and manage incoming Hardware & Onsite Support tickets
• Support internal office setups (POS systems, meeting room systems, etc.) when required

How you will need to be:

• Basic understanding of TCP/IP, including IP addressing
• Ability to diagnose and resolve common DNS and DHCP issues
• Skilled in troubleshooting hardware and software issues related to StoreHub POS systems
• Strong written and verbal communication skills in English and Bahasa Melayu
• 2–3 years of experience in networking, focusing on hardware installation and troubleshooting

What makes working at StoreHub awesome (and refreshing!):

• Our people – for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.
• Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.
• Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
• Impact not just effort. We recognize that results are not tied to the number of hours worked. There’s no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don’t measure contribution by hard work or long hours.

CHANGE. Our core values are super important to us. The more you resonate with them, the more you’ll find yourself a good fit.

• Communicate for Clarity
• Humble and Hungry
• Authentic but not an *sshole
• Nimble and Quick
• Growth Mindset
• Efficiency and Excellence

We do have all the other cool perks too:

• Apple Macbooks for everyone
• Free Season Parking
• Fully stocked fridge and pantry – Coffee, snacks, and more yums
• Cutting edge tools. If something can be automated, we’ll make it happen
• Medical and Dental Outpatient Visits + Medical Insurance
• Opportunities for career growth and continuous learning

We are an equal‑opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.