Field Service Manager

CTC Global; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company specializing in high-tech field services is seeking an experienced Field Service Manager to lead their operations. The role involves guiding a team to deliver exceptional customer service while managing performance and ensuring compliance with operational policies. The ideal candidate will have a strong background in field service leadership and a relevant degree.

Qualifications

• Minimum of 5 years managing complex operations in a high-tech industry.
• Proven leadership in field engineering and customer support.
• Willingness to travel up to 50% of the time.

Responsibilities

• Lead and manage the field services team to ensure top-tier customer service.
• Organize training and development programs.
• Respond to customer inquiries and resolve service issues.

Skills

Customer Service

Field Service Operations

Inventory Management

Communication

Education

Diploma or Bachelor’s degree in Information Technology, Business Management, or related field

Tools

Resource Planning Tools

Job description

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Lead and manage the field services team to ensure top-tier customer service.

Develop efficient workflows to improve service delivery and operational performance.

Ensure full compliance with company policies and operating procedures.

2. Performance Management & Staff Development

Set clear performance goals, conduct reviews, and proactively manage performance gaps.

Organize training and development programs to enhance staff capabilities.

Foster a culture of continuous learning and service excellence.

3. Customer Service & Relationship Management

Respond to customer inquiries and resolve service issues promptly.

Gather customer feedback and use it to improve service delivery.

Build strong working relationships with both internal departments and external stakeholders.

4. Stock Audit Management

Lead periodic stock audits to ensure inventory accuracy and policy compliance.

Minimize discrepancies through robust control and reconciliation processes.

Maintain up-to-date and accurate stock reports in collaboration with relevant teams.

5. Company Asset Management

Implement and enforce asset tracking protocols for tools, vehicles, and equipment.

Maintain accurate asset inventories and conduct regular inspections.

Increase asset utilization and reduce downtime with preventive maintenance strategies.

Qualifications and Experience

Education:

Diploma or Bachelor’s degree in Information Technology, Business Management, or a related field.

Experience:

Minimum of 5 years in managing complex operations or projects in the high-tech industry.

Proven track record in field engineering and customer support leadership.

Experience in leading cross-functional teams and managing field operations.

Willingness to travel up to 50% of the time.

Knowledge & Skills:

Strong knowledge of field service operations, customer service frameworks, and inventory/asset management.

Familiarity with industry-standard tools for resource planning, reporting, and performance tracking.

Excellent interpersonal, verbal, and written communication skills.

High attention to detail, with the ability to manage multiple priorities in a dynamic environment.

Self-motivated, adaptable, and upholds high professional standards.

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Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? How many years' experience do you have as a Field Service Manager? Do you have customer service experience?

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both ITOCHU Corporation and CTC are listed on the Tokyo Stock Exchange with sales revenues of US$53 billion and US$3 billion respectively.

In Malaysia, the CTCG team has been serving enterprise customers from major commercial and government sectors for over 50 years, starting from CSA to CSC and now CTC, as part of the ITOCHU Group.

Powered by a team of 600 qualified and experienced IT professionals, CTCG supports its customers through a country-wide network of 23 service centres and delivers extensive systems integration solutions to enable businesses to operate more efficiently.

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