Field Service Engineer (Water Treatment/Pest Elimination)

Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd; Johor Bahru; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Service Specialist to enhance customer satisfaction through effective system performance and problem-solving. In this role, you will provide routine service support, manage chemical inventory, and build strong relationships with key stakeholders. Your technical expertise will be crucial in identifying and resolving customer pain points while ensuring compliance with safety guidelines. If you are passionate about delivering innovative solutions and have a background in engineering, this opportunity could be your next career move.

Qualifications

• Bachelor’s degree in Chemical or Mechanical Engineering required.
• 2+ years of technical service or field sales support experience.

Responsibilities

• Provide routine service support ensuring system performance.
• Manage chemical inventory and equipment for customers.

Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Technical Expertise

Education

Bachelor’s degree in Chemical Engineering

Bachelor’s degree in Mechanical Engineering

Tools

Microsoft Office

Job description

• Provide routine service support at assigned customer sites, ensuring effective system performance and customer satisfaction.
• Offer technical expertise by identifying and resolving customer pain points, performing system analyses, and interpreting data to provide actionable recommendations.
• Engage in problem-solving activities, ensuring customer operations perform optimally by analysing systems and offering innovative solutions.
• Manage chemical inventory and equipment for customers, ensuring accurate stock levels and functionality to support ongoing operations.
• Build and maintain strong relationships with key stakeholders in strategic district accounts to align with their operational goals and continuous improvement plans.
• Prepare reports and documentation including sample testing/analysis, maintenance, service report, monthly report, inventory report, ordering and general labor activities.
• Follow company safety guidelines, adhere to incident reporting requirements, and ensure all activities are conducted within regulatory compliance.

Job Requirements:

• Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or a related field.
• Minimum of 2 years of technical service or field sales support experience.
• Proficiency in Microsoft Office and other relevant software tools.
• Strong analytical, communication, and problem-solving skills.
• Ability to travel.