Field Service Engineer / Senior Engineer

Cohu Malaysia Sdn Bhd; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading semiconductor company in Malaysia is seeking a Field Service Engineer to troubleshoot and resolve on-site machine issues. Responsibilities include system maintenance, customer training, and project support. Ideal candidates should have a diploma in Electronic/Electrical Engineering and be fluent in English. Join us to work with cutting-edge technology in a collaborative and innovative environment.

Benefits

Five-Day Work Week

Flexible Working Arrangement

Profit Sharing

Overseas Opportunities

Qualifications

• Willingness to travel as needed.
• Ability to work overtime when required.
• ATE experience preferred.

Responsibilities

• Perform system troubleshooting and preventive maintenance at customer sites.
• Conduct training/workshops for customers when requested.
• Provide phone support and troubleshoot machine issues.

Skills

Ability to work independently

Good interpersonal skills

Fluent in English

Education

Diploma/Degree in Electronic/Electrical Engineering

Job description

Overview

At Cohu Malaysia, we are committed to driving innovation and excellence in the semiconductor industry. Our mission is to create a dynamic and inclusive work environment where every team member feels a sense of belonging and has the opportunity to make a meaningful impact. By joining us, you will be part of a collaborative and forward-thinking workforce dedicated to shaping the future of technology.

Role

We are looking for a Field Service Engineer to join our team. In this role, you will troubleshoot, provide technical solutions, and analyze on-site machine issues raised by customers.

Responsibilities

• Perform system troubleshooting, preventive maintenance, upgrade, deinstallation and installation of LTXC systems at customers’ sites as instructed by the Field Service Manager.
• Conduct hands-on training/workshops for customers when requested.
• Provide phone support to customer calls and troubleshoot problems related to device programs or OS.
• Support and undertake projects with customers as assigned by the Field Service Manager.
• Investigate DOA or parts issues as requested and respond to Customer Portal / Service Request tickets with follow-up actions.
• Complete and submit field reports on time (e.g., Service Vouchers, Install Tickets, OTL).
• Feedback to management on potential issues at customer sites and manage on-site parts inventory if required.
• Perform duties defined in the on-site / labor contract as assigned by the Field Service Manager and ensure system performance meets customer expectations.

Qualifications

• Able to travel on short notice; willingness to travel as needed.
• Ability to work overtime when required.
• Ability to work independently and possess good interpersonal skills.
• Diploma/Degree in Electronic/Electrical Engineering; ATE experience preferred.
• Fluent in English (spoken and written); additional languages are an advantage.

Why Join Us?

At Cohu Malaysia, we offer a collaborative work environment that fosters growth, innovation, and a commitment to excellence. You’ll have the opportunity to work with cutting-edge technology and make a significant impact on our products and processes.

We value our people and offer them:

• Five-Day Work Week
• Flexible Working Arrangement
• Profit Sharing
• Overseas Opportunities

How to Apply

If you’re ready to take your career to the next level and work with a team that’s pushing the boundaries of technology, apply now to join Cohu Malaysia as a Field Service/Senior Engineer!