Field Service Engineer

Atlas Copco; Shah Alam; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their innovative team. This role involves the installation and commissioning of advanced vacuum systems, providing exceptional service support, and delivering technical expertise to clients. The ideal candidate will possess strong customer-facing skills and a background in vacuum equipment service. Join a diverse and inclusive company that values unique perspectives and fosters a culture of innovation and belonging. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in field service with vacuum equipment.
• Strong customer-facing skills and service coordination experience.

Responsibilities

• Install and commission vacuum pumps and systems for various brands.
• Provide technical support and service for vacuum equipment.

Skills

Field Service Experience

Customer Relationship Skills

Vacuum Equipment Service

Technical Support

SAP Knowledge

Microsoft Office Proficiency

Analytical Skills

Time Management

Education

Mechanical/Electronics Trade Qualification

Tools

SAP

C4C CRM

Electronic Vacuum Gauges

Job description

Our solutions are a key part of many industries, including electronics, medical research, renewable energy, food production, and infrastructure. Working with us means engaging with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Main Responsibilities:

1. Complete installation and commissioning of vacuum pumps and systems for all VT brands, including Edwards, Leybold, and Atlas Copco Vacuum, within your designated region.
2. Provide service support, both in-house and field-based, for all products of VT brands including Edwards, Leybold, and Atlas Copco Vacuum.
3. Deliver technical support to internal and external stakeholders, including failure analysis, good vacuum practices, and safety procedures.
4. Assist in developing the region to increase service revenue and performance while maintaining high customer satisfaction.
5. Promote Preventative Maintenance (PM) and Contract Maintenance (CM) contracts.
6. Ensure all field service activities adhere to VTS health and safety policies, with proper risk control measures.
7. Provide accurate reports to team leaders or technical support staff to facilitate informed decision-making regarding product issues.
8. Use SAP to accurately document service activities, from creating field service notifications and orders to completion.
9. Arrange decontamination of pumps and equipment with local contractors as needed.
10. Provide on-site and in-house product training for stakeholders.

Requirements:

• Minimum of 2 years of field service experience in a relevant industry, with strong customer-facing skills, vacuum equipment service and repairs, and service coordination experience.
• Recognized mechanical/electronics trade qualification or similar preferred.
• Experience with VT branded equipment (Edwards, Leybold, Atlas Copco) or similar competitors is highly advantageous.
• Good understanding of vacuum applications.
• Experience with electronic vacuum gauges and instrumentation control systems, including installation, calibration, and diagnosis via communication protocols.
• Experience with SAP or C4C CRM is a plus but not essential.
• Forklift license and electrical connect/disconnect licenses are preferred but not mandatory.
• Proficiency in Microsoft Office applications.
• Ability to work independently.
• Strong interpersonal skills, meticulous work approach, and a team player mindset.
• Positive attitude and excellent customer relationship skills.
• Good organization and time management skills.
• Strong analytical, planning, and forecasting abilities.
• Result-oriented with the ability to multitask in a fast-paced environment.
• Customer-focused with a proactive, self-starting attitude.

Diverse by nature and inclusive by choice.
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together, we build a culture where difference is valued, and we share a deep sense of purpose and belonging.