Field Service Engineer

Accenture; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to provide on-site technical support and maintenance. In this role, you will travel to various customer locations, diagnose and resolve technical issues, and ensure exceptional customer satisfaction. Your expertise in troubleshooting and preventive maintenance will be crucial to maintaining equipment performance. This position offers an exciting opportunity to work closely with clients and enhance their experience with cutting-edge technology. If you have a passion for problem-solving and customer service, this is the perfect role for you.

Qualifications

• 2-3 years of experience in technical support or field service.
• Strong technical skills with excellent problem-solving abilities.

Responsibilities

• Travel to customer sites for installation and troubleshooting.
• Perform preventive maintenance and provide customer training.
• Maintain accurate service records and generate reports.

Skills

Technical Skills

Problem-Solving Skills

Communication Skills

Organizational Skills

Time-Management Skills

Tools

Diagnostic Tools

Software Proficiency

Job description

Working Hours : 12X5 Support with multiple shift & on call support

Location: [Cyberjaya & KL ]

Department: Field Services

Reports To: Department Lead

Job Summary:

The Field Service Engineer is responsible for providing on-site technical support, maintenance, and repair services for a range of equipment and systems. This role involves traveling to customer sites, diagnosing and resolving technical issues, performing preventive maintenance, and ensuring customer satisfaction through excellent service

Key Responsibilities:

• Travel to customer sites to install, troubleshoot, and repair equipment and systems.

• Diagnose and resolve technical issues efficiently and effectively.

• Perform preventive maintenance to ensure optimal performance and longevity of equipment.

• Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.

• Communicate effectively with customers to explain technical issues and solutions.

• Train customers on the proper use and maintenance of equipment.

• Maintain accurate records of service activities, including work performed, parts used, and customer interactions.

• Generate service reports and update maintenance logs.

• Provide feedback to management on recurring issues and potential improvements.

• Adhere to all company and industry safety standards and protocols.

• Ensure all work complies with regulatory requirements and company policies.

• Maintain a clean and organized work environment at customer sites.

• Work closely with the technical support team and other departments to resolve complex issues.

• Communicate effectively with the Field Service Manager and other team members.

• Participate in regular training and development programs to stay updated on new products and technologies.

Qualification:

• Strong technical and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficiency with diagnostic tools and software.

• Ability to read and interpret technical manuals and schematics.

• Strong organizational and time-management skills.

• Minimum 2 - 3 years