Field Service Engineer

Dover; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role involves providing exceptional customer service through technical support, installation, and training on innovative product solutions. You will engage directly with clients, ensuring their needs are met while also contributing to product improvements based on your insights. In this dynamic position, you will enjoy growth opportunities within an international environment and be part of a collaborative team that values ethical standards and customer success. If you are a problem-solver with a passion for technology and customer service, this is the perfect role for you.

Benefits

Growth opportunities

Annual wage supplement

Bonus scheme

Performance-based yearly merit increase

Annual leave

Medical leave

Paternity leave

Maternity leave

Medical Insurance

Executive health screening

Qualifications

• 1-3 years of field service experience in industrial or commercial equipment.
• Good technical knowledge of the company's products and services.

Responsibilities

• Provide technical service, installation, and training on products.
• Monitor repairs and suggest product improvements.
• Support sales with product demonstrations and applications.

Skills

Technical Knowledge

Troubleshooting

Customer Relationship Management

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Education

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Diploma in Electronic Engineering

Job description

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems.

Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand.

We offer the most complete range of market-leading marking and coding systems along with software, services, and consumable solutions so you can streamline all your printing needs from one supplier.

What you will do:

• Provide customer satisfaction through technical service, installation, operation, training and repair of our products and systems.
• Perform on-site product installation on customer premises.
• Provide training and technical advice on the product use in person and via phone.
• Investigate problems, provide solutions and arrange for repairs to be made.
• Monitor repairs in terms of the organization’s service/warranty cover and provide suggestions to product improvements.
• Schedule and carry out planned maintenance calls and perform regular customer visits.
• Monitor and adhere to field service policies, procedures and technical standards.
• Recommend spare needs and assist with monitoring equipment.
• Provide sales support to the Sales team for both existing and potential customers in terms of new applications, software and demonstrations.

What you need to have:

• Good technical knowledge and skills on the Company’s products and services.
• Ability to demonstrate logical thinking process to troubleshoot and leverage on materials and internal resources to resolve situations.
• Good organizational skills and ability to set priorities and manage time effectively.
• Good level of customer relationship management skills.
• Good communication, analytical, critical thinking and problem-solving skills.
• Customer-oriented, personable and a team player.
• Minimum Diploma in Mechanical, Electrical or Electronic Engineering.
• 1 to 3 years of field service experience in medium industrial or commercial equipment.
• Must possess a driving license.

You’ll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

What we offer:

• Growth opportunities within international environment
• Annual wage supplement (AWS)
• Bonus scheme
• Performance based yearly merit increase
• Annual leave
• Medical leave
• Other leaves (Paternity leave, maternity leave, compassionate leave, marriage leave, examination leave)
• Medical Insurance
• Executive health screening
• Employee assistance program (EAP)
• Fixed transport allowance
• Mileage claim

If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, gender, sexual orientation, gender identity, national origin, disability, age and genetic information.