Field Servce Informatics Engineer II

Waters Corporation; Selangor; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Field Service/Informatics Engineer to deliver exceptional customer service and support for sophisticated scientific equipment. This role involves installing and maintaining cutting-edge liquid chromatography and mass spectrometry systems, ensuring compliance with customer regulations, and fostering strong relationships with clients. Ideal candidates will possess a strong customer focus, effective communication skills, and a passion for problem-solving in a dynamic environment. Join a company that values diversity and innovation, providing extensive training and opportunities for career growth in the life sciences sector.

Qualifications

• Bachelor's degree in a science-related field desired; equivalent experience considered.
• 1-year experience with scientific instrumentation preferred but not required.

Responsibilities

• Install and maintain Waters' product suite including LC and Mass Spectrometry systems.
• Manage customer relationships and ensure compliance with regulations.

Skills

Customer Focus

Communication Skills

Time Management

Analytical Mindset

Problem Solving

Education

Bachelor's or Master's degree in Chemistry or Biology

Equivalent experience in a science-related field

Tools

Liquid Chromatography

Mass Spectrometry

HPLC/UPLC

Informatics

Job description

Overview

As Field Service/Informatics Engineer, you are an ambassador of Waters and will be responsible for achieving high levels of customer satisfaction in the field of Waters equipment and services.

The successful candidate will be responsible for installing and maintaining systems including liquid chromatography and Mass Spectrometry systems. The role will be field based with the engineer’s home location being Malaysia - preference will be given for candidates based in Klang Valley. The role will demand interstate travel sometimes at short notice.

Responsibilities

1. Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
2. Establish and maintain effective relationships with external and internal customers ensuring their success
3. Manage customer expectations, by communicating work performed and providing follow up plan if needed
4. Ensure customer compliance regulations are followed
5. Deliver system level training at customer sites
6. Manage service inventory according to Waters policies
7. Issue field service reports daily to document work performed
8. Maintain sound knowledge regarding the technology and customers' application demands
9. Work with Sales team in respect to identifying future business development opportunities
10. Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

• Education: Bachelors/master’s degree in chemistry or Biology, engineering, computer science or other science related field is desired, will also consider applications with equivalent experience, training and education
• Experience:
  • Prefer but not required to have 1-year experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Prefer but not required to have experience working in Networked Environment, skillsets in server management
  • Fresh graduates are strongly encouraged to apply. Extensive training will be provided
  • Keen interest to work in challenging and dynamic environment with steep learning curve.
  • Candidate selection will be based on adaptation, interest, and communication ability
• Skills:
  • Must possess a strong customer focus
  • Strong communication skills: ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills
• Travel:This is a territory-based position with travelling within Malaysia, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training

Company Description

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.