Field Engineer 售後實施工程師

Novelte - Robotic Solutions; Seremban; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading robotic solutions company in Malaysia is seeking a technical support specialist to provide support and improve customer experiences. This role requires a degree in Computer Science or Engineering and at least 2 years of experience, emphasizing excellent communication skills and leadership qualities. Join us to positively impact robotics and precision engineering projects.

Benefits

Leadership Role

Opportunity to join a renowned brand in Precision Engineering

Chance to make a positive impact

Qualifications

• At least 2 years of experience in Engineering or Helpdesk/Technical Support roles.
• Willing to undertake 0-30% travel.
• Leadership qualities to build high-performing teams.

Responsibilities

• Troubleshoot and resolve technical issues for customers.
• Collect customer feedback and propose improvements.
• Prepare technical documentation for installation and maintenance.

Skills

Technical Support

Analytical Skills

Communication

Interpersonal Skills

Team Player

Education

Degree/Diploma in Computer Science or Engineering

Job description

Novelte (M) Sdn. Bhd., a leading end-to-end robotic solution services company in the Greater China Region, assists clients in adopting the latest robotic technologies to streamline operations, enhance productivity, improve compliance, and reduce operational costs. Our services include robotic system design, hardware & software procurement, custom robotic application development, system integration, and robotics consultation.

The Role

You Will Be Responsible For

• Troubleshoot and resolve technical issues raised by customers, providing professional technical support.
• Collect and analyze customer feedback, proposing improvements to relevant departments.
• Prepare technical documentation for installation, commissioning, and maintenance, recording work processes and solutions.
• Develop implementation plans, complete assigned tasks, and support sales targets in collaboration with account managers.

Ideal Profile

• Degree/Diploma in Computer Science, Engineering, or related field.
• At least 2 years of experience, preferably in Engineering or Helpdesk/Technical Support roles.
• Excellent communication and interpersonal skills.
• Strong team player capable of managing multiple stakeholders.
• Strong analytical skills and comfortable with numerical data.
• Leadership qualities to build high-performing teams.
• Willing to undertake 0-30% travel.

What's on Offer?

• Leadership Role
• Opportunity to join a renowned brand in Precision Engineering, Robotics, and IoT.
• Chance to make a positive impact.