Field Engineer 售後實施工程師

Snaphunt; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

领先的机器人解决方案服务公司正在寻找一位技术支持负责人的领导角色。该职位涉及故障诊断、客户反馈分析以及技术文档编写，要求具有计算机科学或工程学位及2年以上相关工作经验。理想的候选人需具备强大的沟通、人际交往和分析能力，并能够有效管理多个利益相关者。

Qualifications

• 计算机科学、工程或相关领域的学位/文凭。
• 至少2年在工程或技术支持角色的经验。
• 优秀的沟通和人际交往能力。

Responsibilities

• 对客户提出的技术问题进行故障诊断和排除，提供专业的技术支持。
• 收集和分析客户使用反馈，提出改进建议。
• 编写安装、调试和维修等技术文档。

Skills

沟通能力

人际交往能力

分析能力

团队合作

Education

计算机科学学位/文凭

工程学位/文凭

Job description

The Offer

• Leadership Role
• Join a well-known brand within Precision Engineering / Robotics / IOT
• Opportunity to make a positive impact

Ideal Candidate

You will be responsible for :

1. 對客戶提出的技術問題進行故障診斷和排除，提供專業的技術支持
2. 收集和分析客戶使用反饋，並向相關部門提出改進建議
3. 編寫安裝、調試和維修等技術文檔，記錄工作過程和解決方案
4. 制定合理的實施計劃，並按完成工作任務，配合客户經理完成銷售指標

The Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 2 years experience, ideally within an Engineering or Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are a strong team player who can manage multiple stakeholders.
• You possess strong analytical skills and are comfortable dealing with numerical data.
• You are a strong mentor and coach who builds high performing teams.
• You are willing to undertake 0-30% travel.

The Employer

Our client is a leading end-to-end robotic solution services company in the Greater China Region, assisting clients in adopting the latest robotic technologies to streamline operations, enhance productivity, improve compliance, and reduce operational costs. Their scope of services includes robotic system design, hardware & software procurement, tailor-made robotic application development, robotic system integration, and commercial robotics system consultation.