Field Engineer (Based in Klang Valley & Johor)

GRENECO SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A water treatment solutions company is looking for a Field Engineer to manage and execute field jobs related to water treatment systems. The successful candidate will need a degree in Mechanical or Chemical Engineering and may include fresh graduates. This role involves significant customer interaction and technical troubleshooting in various field locations.

Benefits

Medical & Personal Accident Insurance

Monthly allowances for mobile phone & petrol

Career advancement opportunities

Qualifications

• Malaysian only; degree required in relevant engineering/science fields.
• Field and practical experience preferred; fresh graduates encouraged.
• Knowledge of HVAC services and water treatment systems preferable.

Responsibilities

• Plan and execute field jobs, ensuring resources are optimally used.
• Manage customer and contractor communications and progress.
• Provide timely feedback on site issues and maintain work quality.

Skills

Fieldwork Management

Technical Troubleshooting

Communication Skills

Project Coordination

Education

Degree in Mechanical or Chemical Engineering/Science

Tools

HVAC Systems

Water Treatment Systems

Job description

Field Engineer (Based in Klang Valley & Johor)

Report to Managers and/or Senior Engineers. Schedule, Execute and Perform field jobs at customers sites. Such as Preventive Maintenance, Repair Services, Troubleshooting, System Installation and Testing & Commissioning (T&C), within the datelines given.

JOB SCOPES & RESPONSIBILITIES

• 1) Plan, Schedule and Execute the field jobs – Apply 4M (manpower, material, machine & method) approach. Control material and manpower costs. Implement best possible processes and methods to complete the jobs.
  1. Collect sufficient technical data/information prior to field jobs mobilization. Conduct site visit & assessment if required.
  2. Ensure right manpower/skills, complete material, confirm what systems installed & apply right method/tools to the job.
  3. Ensure full and on-time deliveries of the contractual scopes of work/supply.
• 2) Manage Customers and Contractors – Liaise with customer’s key personnel & coordinate contractor’s work on site.
  1. Manage external human factor (i.e. customer’s key personnel, contractor’s manpower, etc.) to ensure smooth execution, coordination and completion of field jobs.
  2. Coordinate contractor’s work progress on site to ensure 4M are fulfilled to avoid delay and idling time.
• 3) Regular Update / Feedback & Continuous Improvement – Reporting to supervisor/manager to ensure issues/problems are taken care of. Highlight to the office of any special matters, i.e. customer’s contract issue, competitor’s intelligence, industry’s new information, system improvement possibilities, etc.
  1. Constant update/feedback of issues/problems on site, highlight to the office of any special matters (i.e. customer’s contract, competitor’s intelligence, industry’s new information, system improvement possibilities, etc.).
  2. Resolve issues/problems as soon as possible to prevent them becoming worse.
  3. Maintain & continuously Improve the quality of field work. Always explore the possibilities of process improvement on the field.
• 4) Reports / Document Management – On-time submission of Delivery Notes, Service Reports, Technical Reports and other related documentation for billing purpose.
  1. On-time billing by ensuring Delivery Notes, Service Reports, Technical Reports and other related documentation are signed off by customers upon job completion/delivery.
  2. Ensure immediate submission if invoices to customers.
  3. On-time filing of Service reports and Technical reports at office and/or digital cloud platform.

DETAILED DAILY TASKS

• Installation, Troubleshooting, Testing and Commissioning of Water Treatment and Filtration systems (i.e. the Systems) at site.
• Implement Preventive Maintenance programs to minimize downtime and extend the life of the Systems.
• RESPOND Immediately (or as soon as possible) to customers on enquiries, complaints, feedback, requests, questions, etc.
• Support customers remotely for technical consultation.
• Identify and Develop opportunity for Systems upgrades, expansions or modifications as needed.
• Plan and perform the Maintenance and Repair of the Systems, ensuring reliable and efficient operation.
• Coordinate and manage vendors and contractors for the procurement, installation and maintenance of the Systems.
• Manage project processes, progress claims, service invoices, prepare purchase order and delivery order.
• Provide technical training for customers and end users.
• Communicate with customers to update on project progress and service implementation schedule.
• Identify and solve problems during on-site works through critical thinking and experienced base techniques.
• Filing of documents (i.e. reports, delivery orders, invoices, etc.) in hard folders and/or digital folders.

PRE-REQUISITE SKILLS AND QUALIFICATIONS

MALAYSIAN ONLY. Degree in Mechanical or Chemical Engineering/Science.

• 1 – 3 years field and practical working experience on the equipment/machines. However, Fresh Graduates are encouraged to apply.
• Preferred knowledge: Technically competent with HVAC (Heating, Ventilation and Air-Conditioning) services, equipment and system troubleshooting.
• Preferred Skills: Electrical and control system, water treatment chemicals and systems, cooling tower and industrial filtration systems.

REMUNERATIONS AND BENEFITS

• Salary Range RM2,800 to RM3,500 per month.
• Monthly Allowances of RM575 for mobile phone & petrol bills, as well as other claims and allowances.
• Medical & Personal Accident Insurance for confirmed employees. Panel Clinics for all employees.
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