Field Data Center Technician, GFO Tech

Amazon; Kuala Lumpur; On-site; MYR 169,000 - 254,000; Full time

Job summary

A global cloud service provider is seeking a Field Data Center Operation Technician in Kuala Lumpur. The role involves installing and supporting AWS infrastructure in diverse environments, requiring technical troubleshooting skills and proficiency in English and Malay. The ideal candidate has over 3 years of experience in data center operations and is capable of conducting site assessments and troubleshooting network configurations.

Benefits

Work-life balance

Mentorship and career growth opportunities

Qualifications

• Minimum 3 years of experience in data center operations or a similar technical environment.
• Minimum 2 years hands-on experience with data center equipment and rack installation.
• English and Malay language proficiency is required.

Responsibilities

• Conduct site assessments for AWS equipment installation.
• Install and provision AWS infrastructure at third-party premises.
• Troubleshoot network installations and configurations.

Skills

Technical troubleshooting

Communication

Problem-solving

Networking

Education

Relevant technical certification

Tools

Data center equipment

Job description

Overview

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Global Field Operations provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services and Edge Services. AWS Global Field Ops brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.

We are looking for a Field Data Center Operation Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a Global Field Operation technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations within Malaysia and APJC region.

This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to):

Responsibilities

• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment

• Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment

• You have previous hands-on technical troubleshooting experience and a proven ability for solving complex problems.

• Troubleshooting network installations & configurations and performing network testing, basic break/fix and/or decommissioning

• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies

• You will have experience building relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise.

• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience

• Communicating in English and Malay as needed, to conduct day-to-day business, both internally and with external customers

• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.

• You will be required to travel between locations to install, service, and retrieve AWS equipment.

• May be required to work on-call rotations and/or on demand escalations in support of customer scheduling and/or time-sensitive escalations

• May be required travel up to 50% on average - domestic and international.

About the team

About AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• Minimum 3 years of experiences in data center operations or a similar technical environment

• Minimum 2 years hands-on experience with data center equipment and rack installation

• English and Malay language proficiency is required

Preferred Qualifications

• Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to clients

• Proven ability to troubleshoot complex IT problems and identify root causes

• Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation

• Experience working in a program management capacity and/or leading large-scale complex projects

• Proficiency in network operating systems (Cisco IOS, NX-OS, Junos) or industry server/network certifications such as CCNA/CCNP, CompTIA etc)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.