Field Collection Officer

Standard Chartered; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international bank in Kuala Lumpur is looking for a Field Collection Officer to develop collection strategies and achieve recovery goals. Responsibilities include planning field visits, assisting customers with queries, and building positive relationships. Candidates should have excellent communication skills and at least 2 years of experience in collections, or be fresh graduates. The role offers comprehensive training and a supportive team culture.

Benefits

Competitive salary

Comprehensive training

Flexible working options

Proactive wellbeing support

Continuous learning culture

Qualifications

• A minimum of 2 years of experience required.
• Experience in collections is an advantage.
• Fresh graduates are encouraged to apply.

Responsibilities

• Plan and conduct field visits.
• Conduct interviews and assist customers.
• Build and maintain positive relationships with customers.
• Achieve collection targets.

Skills

Excellent communication

Negotiation skills

Ability to maintain professionalism

Proactive and passionate in achieving targets

Own transportation

Proficient in Microsoft Office

Job description

Job Summary

As a Field Collection Officer, the job incumbent plans and execute collection strategies and contribute to the recovery goals, through maximizing productivity and effectiveness of operations via technology and various channels.

Key Responsibilities

• Plan and conduct field visits.
• Conduct interviews and assist customers for restructuring requests and applications.
• Conduct calls to improve recovery rates, use settlements, instalment plans and composite payments as planned.
• Assist customers on their queries and ensure propose escalations of customer queries and/or complaints.
• Provide timely update and accurate report in the designated applications via the assigned method.
• Identify and escalate any issues or disputes that cannot be resolved in the field on a timely manner.
• Build and maintain positive relationships with customers to facilitate successful collections.
• Achieve collection targets and contribute to the overall success of the collections team.
• Adhere and comply to policies and standards including but not limited to Local Regulator Guideline, Global Credit Standard, Credit Policy Manual, Collections Procedures and Forbearance standards.

Skills and Experience

• A minimum of 2 years of experience.
• Experience in collections would be of added advantage.
• Excellent communication (both written and spoken English and local languages) and negotiation skills
• Ability to maintain professionalism and being organised at all times.
• Proactive and passionate in achieving targets
• Able to drive and posses own transportation (mileage is claimable in accordance to company policy)
• Proficient in Microsoft Office
• Fresh graduates are encouraged to apply

What’s in it for you
• Comprehensive training to help you succeed, grow, and make a real impact.
• Performance related reward and recognition.
• A supportive team culture that values diversity and promotes inclusiveness.
• Flexible work arrangements and work life balance (this will vary by market).
• A career with purpose, working for a Bank proud to be recognised as a great place to work.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.