Field Applications Engineer

Quectel; Bayan Lepas; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading IoT solutions provider in Penang is seeking an experienced technical support engineer. This role involves providing technical support for various wireless technologies such as 5G and LTE, conducting customer training, and assisting in product demonstrations. The ideal candidate has a Bachelor’s degree in Electronics and at least 3 years of relevant experience. Strong technical and communication skills are essential for success in this role.

Qualifications

• 3 years of experience in embedded product design or firmware development.
• Ability to work effectively in multicultural environments.
• Creative problem solver with strong analytical and troubleshooting skills.

Responsibilities

• Provide technical support for Quectel's product line including 5G, LTE, and GSM.
• Conduct technical training and support for customers.
• Prepare weekly technical reports on support activities.

Skills

C/C++

Embedded Linux

Android systems

Perl

Python

Shell programming

Communication skills

Problem solving

Analytical skills

Education

Bachelor’s Degree in Electronic Engineering or related fields

Job description

Quectel is one of the leading global suppliers of cellular IOT modules and antennas. We exist to connect devices and people to networks and services, powering digital innovation and helping to build a smarter world. Our products and services help make life more convenient, efficient, comfortable, prosperous and secure. At Quectel, we have a diversified corporate culture and aiming to provide an impressive work-oriented environment where you can strive to learn and take part in to changing the IOT world.

A career at Quectel means joining a unique global team, driving innovation, improving people’s lives, and helping to build a smarter world.

https://www.quectel.com/

Job Responsibilities:

• Provide technical support for Quectel's entire product line, including 5G, LTE/LTE-A, UMTS/HSPA, GSM/GPRS, and other wireless technologies.
• Provide Pre-Sales and Post-Sales technical support and customer training on Quectel wireless modules and development tools.
• Provide swift responses to customer technical inquiries, being prepared to travel for on-site support across local market.
• Be able to give product presentations and conduct product and tool training for customers on-site.
• Provide tangible feedback and feasible Quectel solutions to customers, based on their application requirements.
• Develop simple demonstration applications to help customers evaluate and integrate Quectel modules quicker and more effectively.
• Prepare Weekly Technical Reports indicating the support activity and open issue progress.
• Experienced in embedded Linux, Android systems, or other OSs.
• Experienced in 2G, 3G, NBIoT, CatM, LTE RF/Antenna design, tuning, or testing.
• Experienced in module certificates, e.g. RCM or carrier’s approval process.
• Familiar with LTE/UMTS/HSPA/GSM/GPRS/GPS Wireless M2M Modules.
• Proficient in C/C++, Perl, Python, and Shell programming skills.
• Knowledge of wireless networks, mobile phone or wireless modem technologies including Bluetooth, WiFi, Zigbee, etc.
• Familiar with ARM microcontrollers architecture.

Job Requirements:

• Bachelor’s Degree or equivalent in Electronic Engineering, Computer, Automation, Electronics & Communications, or other IT-related fields.
• 3 years or more experience in embedded product design or firmware development in electronics.
• Good knowledge of GSM/GPRS/EDGE/UMTS/LTE/TCP/IP/GPS specifications/standards.
• Good knowledge of C/C++, Linux, and Android specifications/standards is a plus.
• Experience in the development of peripheral drivers and debugging/troubleshooting (USB, UART, I2C, I2S, SPI, SDIO, EMMC, PWM, Camera, LCD) is a plus.
• Excellent demonstration and communication skills with the ability to work effectively in multicultural environments.
• Creative problem solver with strong analytical and troubleshooting abilities, capable of delivering high-quality services to Quectel customers.
• Self-motivated, able to work independently with a strong sense of responsibility and a predisposition for teamwork; positive and collaborative attitude.
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