Field Application Engineer

Delta Electronics Southeast Asia & Oceania; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology leader in automation solutions is seeking a full-time Field Engineer in Bayan Lepas, Malaysia. The role involves installing and maintaining precision automation machines, training customers, and ensuring quality procedures. Candidates should have a Higher Diploma in Electronics or Engineering Technology, strong communication skills in Chinese and English, and the ability to perform troubleshooting and maintenance tasks. This position offers the chance to work in a dynamic environment with a focus on innovation.

Qualifications

• Fluent in Chinese and English.
• Ability to travel to customer sites or technical conferences.

Responsibilities

• Installs and services Universal machines and systems.
• Trains customers on operation, programming, and maintenance.
• Performs preventative maintenance and troubleshooting.

Skills

Strong oral and written communication

Interpersonal skills

Problem solving skills

Computer literacy

Education

Higher Diploma or above in Electronics or Engineering Technology

Job description

Company Description

Universal Instruments Corporation (A Delta Group Company) is a technology leader in the design and manufacture of precision automation solutions for the semiconductor and electronics manufacturing industry. With over 100 years of experience, we are the longest-standing electronics assembly company, offering a wide range of world-class equipment and services. Our highly technical workforce of approximately 500 employees drives our innovative solutions, resulting in a portfolio of over 500 patents. We have delivered more than 27,000 systems globally and maintain strategic partnerships with industry leaders to stay at the forefront of technology trends. Universal Instruments Corporation is a fully owned subsidiary of Delta Electronics.

Role Description

This is a full-time on-site role for an Field Engineer with Universal Instruments Corporation (A Delta Group Company), located in Bayan Lepas.

Installs, services, and maintains Universal machines and systems. Trains Universal customers on operation, programming and maintenance of machines and systems.

Principal Accountabilities:

• Plans customer installations by coordinating customer support logistics and site preparation. Installs UIC machines and systems ensuring customer acceptance is successfully completed in a timely manner.
• Trains customers on proper operation, programming, and maintenance of UIC machines and systems. Monitors customer's workflow, work methods, and processes. Makes operational or process recommendations to achieve optimal machine and systems performance.
• Services customer accounts. Performs preventative maintenance, machine and process audits, technical phone support and other routine services. Troubleshoots and resolves machine and system problems. Repairs, updates, and retrofits machines and systems with UIC hardware, spare parts, and software solutions.
• Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to UIC product teams and engineering personnel. Collects and analyzes machine and systems performance data as required.

Requirements:

• A Higher Diploma or above in Electronics or Engineering Technology is required.
• Strong oral, written, interpersonal, and problem solving skills are required in Chinese and English. Computer literacy is required.

Responsibility for Quality Procedures or Direct Product Quality:

Adheres to Universal Quality System policies and procedures and uses Total Cycle Time principles and standard problem solving tools to continuously improve work processes.

Ensures proper installation, acceptance, operation and maintenance of UIC equipment and systems in customer's facility. Completes customer acceptance of machines and systems. Initiates problem resolution and corrective action through problem tracking entry into the Field Engineering Information System (FEIS, or other systems as required.

Physical Demands:

• While performing the duties of this job, the employee is frequently required to access and manipulate various objects, tools, or controls.
• While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to vibration.
• The employee must occasionally move heavy objects.
• Requires the ability to use a computer on a frequent basis.
• Position requires the ability to understand and interpret detailed documents and drawings.
• Requires the ability to communicate clearly in giving presentations.
• Must be able to communicate clearly with customers and fellow workers.
• The ability to travel to customer sites or technical conferences may occasionally be required.
• Requires extensive automobile and commercial air travel to customer and Universal facilities.