Facilities Manager

Jones Lang LaSalle Incorporated; Kuala Lumpur; On-site; MYR 65,000 - 95,000; Full time

Job summary

A leading global provider in real estate seeks a Facilities Management leader for their Kuala Lumpur office. This crucial role demands management of service delivery, contract performance, and a focus on team development, requiring at least 15 years of relevant experience. If you possess excellent communication and leadership abilities, you'll thrive in shaping operational excellence.

Qualifications

• At least 15 years in Facilities Management or related role.
• Managerial experience preferred.
• Excellent communication and leadership skills.

Responsibilities

• Oversee contracts and evaluate performance of sub-contractors.
• Ensure compliance with local statutory laws.
• Manage the onsite team including recruitment and performance assessment.

Skills

Communication skills

Stakeholder management

Leadership skills

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Principal Accountabilities

Single point of contact for Client

Responsible for ensuring that contractual obligations are met

Play a leadership role in overseeing delivery of facilities management services.

Duties and Responsibilities

Service Delivery

Oversee contracts and evaluate performance of sub-contractors on site.

Coordinate and manage client’s administrative issues in regards to FM

Manage communication channels between the Employer and JLL team.

Review and report against agreed SLA and KPIs.

Liaise regularly with the Employer’s nominated representative on various issues and programs

Ensure the Employer’s and JLL’s processes and templates are aligned and comply with the local statutory laws.

Monitor critical path activities and ensure timely escalation

Drive quality and consistency within the facility

Identify and implement initiatives towards cost and energy savings, work improvements. process sustainability etc

Develop and implement strategies, policies, procedures and systems for service delivery.

Ensure these are fair, open, accountable and transparent.

Maintain information and financial systems to ensure accuracy, accountability and client's reporting needs are met.

Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs.

Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement.

To continuously seek for operation excellence to achieve efficiency , low cost and quality services.

To maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental and Safety Management.

Ensure compliance to client's policies, procedures and strategies.

To manage the smooth delivery service for Call centre management.

Lead quarterly business review (QBR) and annual review with the Employer nominated representative.

Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications and issue resolutions

Ensure process and quality consistency

Team Management

Responsible for the management of the onsite team e.g. recruitment, performance assessment etc.

Actively manage the professional development of all direct reports.

Prepare and implement a Succession plan for the account.

Requirements:

At least 15 years of experience in F acilities Management or related role

Candidate currently in Managerial role with relevant experience is preferred

Must have excellent communication skills and stakeholder management, as well as leadership skills

Location:

On-site –Kuala Lumpur, Malaysia

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each ofusunique. We help ourpeople thrive, grow meaningful careersand find a place where they belong.Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visitjll.com .