F&B Supervisor - Banquet

Four Seasons; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Join a leading luxury hotel as an F&B Supervisor - Banquet in Kuala Lumpur. Ensure exceptional dining experiences during events, manage service quality, and train staff while being part of a recognized team celebrated for its excellence and employee satisfaction. A collaborative environment awaits you, conducive for professional growth.

Benefits

Competitive salary and benefits

Training and development programs

Complimentary accommodation at other hotels

Uniform dry cleaning and employee meals

Qualifications

• Strong service orientation and personal presentation.
• Knowledge of food, beverage, and wine.
• Ability to lift up to 60 lbs.

Responsibilities

• Deliver exceptional service during large events.
• Train staff and manage service standards.
• Handle guest concerns and ensure satisfaction.

Skills

Guest service orientation

Interpersonal skills

Knowledge of food and beverage

Knowledge of wine

English proficiency

Bahasa Malaysia

Tools

Micros POS system

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture.

At Four Seasons, we value recognizing familiar faces, welcoming new ones, and treating everyone with respect. Whether working, staying, living, or discovering with us, our purpose is to create lasting impressions, rooted in genuine connection and enriching lives.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower in Kuala Lumpur, including 242 private residences, 27 serviced apartments, a 209-key hotel, and a luxury retail podium. The hotel features unique dining outlets, a rooftop infinity pool, spa, fitness center, and lush landscaping, offering panoramic views of Kuala Lumpur’s skyline and proximity to major attractions like the Petronas Twin Towers and KLCC Park.

About Four Seasons Hotel Kuala Lumpur:

Located in the Golden Triangle, the hotel is a vibrant hub for business and leisure travelers, offering luxurious accommodations, dining, and amenities, and is conveniently close to city attractions and green spaces.

About Four Seasons:

Founded in 1960, Four Seasons exemplifies luxury hospitality with high standards of quality and personalized service. With over 130 hotels and 55 residences worldwide, it is recognized among the best global hotel brands.

F&B Supervisor - Banquet

The F&B Supervisor - Banquet is a key member of the Food & Beverage team, responsible for delivering exceptional service during large events, ensuring quality, professionalism, and guest satisfaction. The role involves supervising service, training staff, resolving guest concerns, and maintaining standards.

Responsibilities:

• Follow payroll and uniform procedures.
• Provide guests with expertly served beverages and dining experiences, adhering to Four Seasons standards.
• Manage the sequence of service for all events efficiently.
• Anticipate guest needs proactively.
• Serve and clear food and beverages professionally.
• Be knowledgeable about wine and beverage service, including stemware and garnishes.
• Familiarize with all F&B offerings and confidently discuss them with guests.
• Train new employees according to the training manual.
• Complete opening and closing duties.
• Supervise function rooms in the absence of management.
• Handle guest concerns promptly and inform management.
• Maintain a positive working environment.
• Inspect function spaces and ensure they are well-maintained and set properly.
• Ensure efficient service during events, anticipating guest needs.
• Serve and reset tables, including handling special requests like cigars or drinks.
• Address guest satisfaction and resolve issues.
• Report accidents immediately.
• Manage guest safety and security, including intoxicated guests.
• Respond to emergencies appropriately.
• Move and set up tables and chairs as needed.
• Break down buffets and clean service areas.
• Perform additional tasks as assigned by management.

Qualifications:

• Strong guest service orientation.
• Excellent personal presentation and interpersonal skills.
• Knowledge of food and beverage, wine preferred.
• Familiarity with Micros POS system is an advantage.
• Ability to lift up to 60 lbs.
• Proficiency in English; ability to speak Bahasa Malaysia is required.
• Flexible schedule, including weekends and holidays.
• Legal right to work in Malaysia.

What We Offer:

• Competitive salary and benefits.
• Training and development programs.
• Complimentary accommodation at other Four Seasons hotels.
• Uniform dry cleaning and employee meals.

Work Type: Full Time

Join Our Team:

Be part of a respectful, collaborative, and creative team committed to excellence. We are ranked in FORTUNE Magazine’s 100 Best Companies to Work For since 1998. We value diversity, growth, and recognition for high performance.

Note: Visa sponsorship is not available. Only local candidates or those with Malaysian Permanent Resident status will be considered. Only successful candidates will be contacted.