F&B Sales Manager

Hotel: Kuala Lumpur on the Park (KULPK), No. 5, Jalan Puncak, Lorong P. Ramlee Banda, 50250

• Daily walk through F&B Outlet for business card collection as well as build connectivity by engaging with guest for future business opportunities.
• Establish and maintain good working relationship with colleague within Food & Beverage as well as supporting department.
• Participates in contracts/agreements with advertising/media firms, vendors, suppliers, banks and other service providers.
• Wear your uniform with pride and grooming as per hotel standard.
• Responsible for all promotions, discount schemes, events and marketing development efforts in F&B.
• Develops and executes creative and innovative promotional ideas that drive the business and maximize revenue based on current market business trend and guest needs.
• Take on other ad-hoc duties when the whole team needs to pull together.

Guest Experience

• Make sure all food and beverage equipment is in operational condition and regularly cleaned.
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
• Oversees the creation of guest preference list/book with guest contact (office/mobile number), company name (business card), preferred food & beverage/dietary requirement for service personnel during meal.
  

Responsible Business

• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions.
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef.
• Develops and executes creative and innovative promotional ideas that drive the business and maximize revenue based on current market business trend and guest needs.
• Collaborates with Marketing team in the design and creation of marketing collateral for promotions of F&B.
• Carry out sales call plan and e-mail blitz with the Food & Beverage database including collaborate with Sales & Marketing team.

What We Need From You

• At least 2 years related experience or formal training or an equivalent combination of education and experience.
• Sales & Marketing Knowledge. An advantage if certified in Food & Beverage Skills or related field.
• Planning and well organizing.
• Ability to read, write and understand Malay and English. Chinese will be an advantage.
• Relationship management and interpersonal skills.
• Communication, influencing and negotiating skills.