F&B Outlet Supervisor / Assistant Manager / Manager

Carlo Rino; Malacca City; On-site; MYR 36,000 - 48,000; Full time

Job summary

Carlo Rino in Melaka is seeking an F&B Outlet Supervisor / Assistant Manager / Manager to oversee daily outlet operations, ensuring quality service and smooth opening/closing processes. You will lead a team including baristas and service staff, monitor inventory, uphold food safety, and support promotions and sales efforts.

The role requires 2+ years in F&B, with strong English and local languages, willingness to work weekends and shifts, and based in Melaka with own transport.

Qualifications

• SPM or Diploma in F&B, Hospitality, Tourism, or related field.
• Minimum 2 years of experience in F&B or related field.
• Proficiency in English, Bahasa Cina, Cantonese and Bahasa Malaysia; Mandarin/Cantonese preferred.
• Willing to work weekends, public holidays, and shift duty.
• Based in Melaka, own transport and willing to travel.

Responsibilities

• Oversee day-to-day operations of the F&B outlet, ensuring equipment is in good working order and opening/closing procedures are completed accurately.
• Ensure customers receive prompt, friendly and quality service and handle inquiries professionally.
• Lead, train and motivate barista, cashier and service staff on procedures, product knowledge and service standards.
• Monitor inventory of coffee beans, pastries, ingredients and packaging materials; place orders and manage supplier relationships.
• Train staff on hygiene and food handling; conduct routine cleanliness checks of kitchen and service areas.

Skills

Languages

Leadership

Staff training

Customer service

Education

SPM/ Diploma in F&B or related field

Job description

F&B Outlet Supervisor / Assistant Manager / Manager

Daily Outlet Operations: Responsible to overseeingday-to-day operations of the F&B outlet, including ensuring equipment (eg: coffee machine, grinder, POS system) is in good working order, as well as opening and closing procedures are completed accurately.

Customer Experience & Service: Ensure all customers receive prompt, friendly and good quality service. Handle customers concerns and enquiries in a professional and timely manner.

Team Leadership & Training: Lead, motivate and train team members, including barista, cashier and service staff on procedures, product knowledge and service standards.

Inventory & Stock Control: Monitor inventory of coffee beans, pastries, ingredients and packaging materials, place orders and manage supplier relationships to ensure timely stock replenishment. Minimize wastage and track daily consumption for efficient cost control.

Food Safety & Cleanliness: Train staff on hygiene best practices and proper food handling procedures to ensure compliance with food safety, hygiene, and sanitation standards. Conduct routine checks of kitchen, prep, and service areas to maintain cleanliness.

Sales Support & Promotions: Support the implementation of promotions, seasonal offerings, and loyalty programs. Monitor daily sales performance and suggest improvements where necessary.

Administrative Tasks: Prepare staff schedules, manage attendance, and ensure adequate staffing levels. Maintain daily sales records, cash handling, basic reporting and participate in meetings with management to provide feedback and operational insights.

Job Requirements:

SPM or Diploma in F&B, Hospitality, Tourism, or a related field

Minimum 2 years of working experience in F&B or related field

Proficiency in English, Bahasa Cina, Cantonese and Bahasa Malaysia. We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.

Willing to work on weekends, public holidays, and shift duty

Based in Melaka, own transport and willing to travel