F&B Operations Manager - The Top Penang

Only World Group; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia’s entertainment sector is seeking an F&B Operations Manager to oversee all aspects of their Food & Beverage division. This role entails managing daily operations, enhancing customer satisfaction, and driving revenue growth across multiple outlets. The ideal candidate will have substantial experience in F&B management and demonstrated leadership abilities.

Qualifications

• Minimum of 5 years of experience in F&B management.
• Proven experience in high-volume, multi-outlet F&B operations.
• Strong financial acumen with experience in budgeting and cost control.

Responsibilities

• Oversee day-to-day operations of all F&B outlets.
• Ensure high levels of customer satisfaction.
• Develop and implement standard operating procedures for F&B operations.

Skills

Leadership

Customer Service

Problem Solving

Financial Management

Education

Bachelor’s Degree in Hospitality Management

Job description

The F&B Operations Manager is responsible for overseeing all aspects of the Food & Beverage division at The Top Penang, which includes the Top View Restaurant, Banquet Hall, and other F&B outlets. This role involves managing daily operations, maintaining high standards of service, ensuring customer satisfaction, and maximizing revenue and profitability. The ideal candidate will lead the F&B team, drive service excellence, and implement strategies to enhance sales and optimize operational efficiency across all outlets.

Key Responsibilities:

Operations Management

• Oversee day-to-day operations of all F&B outlets, including the Top View Restaurant and Banquet Hall.
• Ensure all outlets operate efficiently while maintaining quality standards in service, food, and beverage.
• Develop and implement standard operating procedures (SOPs) for F&B operations, ensuring compliance with health, safety, and sanitation regulations.
• Prepare and manage the F&B budget, including forecasting and achieving revenue targets.
• Monitor costs, control expenses, and optimize profit margins.
• Analyze financial performance and prepare regular reports on sales, revenue, and expenditures.
• Lead, train, and develop the F&B team, fostering a culture of service excellence.
• Conduct regular performance reviews, providing feedback, and addressing performance issues.
• Ensure staffing levels are appropriate for peak and off-peak periods and schedule employees accordingly.

Customer Experience

• Ensure high levels of customer satisfaction by maintaining service excellence and resolving customer complaints promptly.
• Work closely with the Marketing team to promote F&B offerings and special events to attract and retain guests.
• Collaborate with the Culinary team to develop and update menus, incorporating customer feedback and trends.

Event Management

• Oversee banquet and event operations, ensuring the smooth execution of functions from planning to post-event reviews.
• Coordinate with the Sales & Events team on menu planning, logistics, and specific event requirements.
• Ensure all events are set up according to client specifications and brand standards.
• Manage inventory levels for food, beverages, and supplies, ensuring timely ordering and minimal wastage.
• Build and maintain relationships with suppliers, negotiate contracts, and ensure quality standards for all F&B items.

Quality Assurance & Compliance

• Conduct regular audits of all F&B outlets to ensure adherence to quality, cleanliness, and safety standards.
• Ensure all employees comply with licensing regulations, such as food handling and alcohol serving.

Qualifications:

• Bachelor’s Degree in Hospitality Management, Culinary Arts, Business Administration, or related field (preferred).
• Minimum of 5 years of experience in F&B management, with at least 2 years in a leadership role.
• Proven experience in high-volume, multi-outlet F&B operations, ideally in a restaurant, banquet, or hospitality setting.
• Strong financial acumen with experience in budgeting, cost control, and financial reporting.
• Exceptional leadership and team-building skills, with the ability to motivate and develop employees.
• Excellent communication, customer service, and problem-solving skills.
• Knowledge of food safety, sanitation, and alcohol service regulations.
• Flexibility to work evenings, weekends, and holidays as required.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Food and Beverage Operations Manager? Which of the following types of qualifications do you have? Do you have experience with menu planning & costing?

Hospitality & Tourism 101-1,000 employees

If you crave new challenges that will keep your enthusiasm at its peak. If you have the mind to inspire others and be inspired, and if you simply enjoy a career that stimulates your excitement, you have come to the right place. ONLY WORLD GROUP owns and operates Malaysia’s largest water theme park chain, F&B outlets, various family entertainment attractions and theme park development. We have built an empire of companies that operates in line with our core values – Fun, Food and Good Living. In line with our RAPID expansion, we invite dynamic and ambitious individuals to join us IMMEDIATELY !

History

In 1973, ONLY WORLD GROUP started out as an office equipment and related services provider under the name of World Equipment Sdn Bhd. Over the years, it grew to become a supplier of sophisticated theme park equipments and rides, earning the reputation as the region's top recreational equipment supplier and professional theme park consultant and builder. The OWG business now includes family restaurants, spas, amusement / theme parks and leisure attractions at popular resorts. Growing from strength to strength, the Group is bound to set new trends in the amusement and themeparks, food and beverages, attractions and leisure sectors in Malaysia and around the world.

Product & Services

Inspired by the strong and silent demeanour of the horse, Only World Group has emerged from its humble beginnings to becoming Malaysia’s leading amusement and recreation theme park developer. It has been working behind the scenes, silently, in bringing people together and creating fond memories until present. The wealth of the Group’s experience has gained them recognition as one of the region’s esteemed theme park consultant whose expertise include designing, building and managing operation of parks. Its prowess in this industry has proven with turnkey and contracted projects Resorts World Genting, Universal Studios Singapore, Mines Wonderland, Desa WaterPark and Sunway Lagoon. As the Group embraces the philosophy of “Fun, Food and Good Living”, it also make strides in operating and managing F&B and leisure related brands, found in popular resorts and shopping malls. The Group ventures into good living by providing outlets to relax the body and revitalise the mind namely spas and other related activities. As the future beholds, Only World Group will continue to run ahead in affirming our position of being Only the Best in what we do. With our experience, coupled with forward thinking leaders, we will implement the best business strategy and system in exploring new horizons to create more sparks that will excite the world in terms of “Fun, Food and Good Living”.

If you crave new challenges that will keep your enthusiasm at its peak. If you have the mind to inspire others and be inspired, and if you simply enjoy a career that stimulates your excitement, you have come to the right place. ONLY WORLD GROUP owns and operates Malaysia’s largest water theme park chain, F&B outlets, various family entertainment attractions and theme park development. We have built an empire of companies that operates in line with our core values – Fun, Food and Good Living. In line with our RAPID expansion, we invite dynamic and ambitious individuals to join us IMMEDIATELY !

History

In 1973, ONLY WORLD GROUP started out as an office equipment and related services provider under the name of World Equipment Sdn Bhd. Over the years, it grew to become a supplier of sophisticated theme park equipments and rides, earning the reputation as the region's top recreational equipment supplier and professional theme park consultant and builder. The OWG business now includes family restaurants, spas, amusement / theme parks and leisure attractions at popular resorts. Growing from strength to strength, the Group is bound to set new trends in the amusement and themeparks, food and beverages, attractions and leisure sectors in Malaysia and around the world.

Product & Services

Inspired by the strong and silent demeanour of the horse, Only World Group has emerged from its humble beginnings to becoming Malaysia’s leading amusement and recreation theme park developer. It has been working behind the scenes, silently, in bringing people together and creating fond memories until present. The wealth of the Group’s experience has gained them recognition as one of the region’s esteemed theme park consultant whose expertise include designing, building and managing operation of parks. Its prowess in this industry has proven with turnkey and contracted projects Resorts World Genting, Universal Studios Singapore, Mines Wonderland, Desa WaterPark and Sunway Lagoon. As the Group embraces the philosophy of “Fun, Food and Good Living”, it also make strides in operating and managing F&B and leisure related brands, found in popular resorts and shopping malls. The Group ventures into good living by providing outlets to relax the body and revitalise the mind namely spas and other related activities. As the future beholds, Only World Group will continue to run ahead in affirming our position of being Only the Best in what we do. With our experience, coupled with forward thinking leaders, we will implement the best business strategy and system in exploring new horizons to create more sparks that will excite the world in terms of “Fun, Food and Good Living”.

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