F&B Operations Manager (Puchong)

PCA Group Sdn Bhd; Nilai; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading company in the F&B industry is looking for a motivated F&B Operations Manager to oversee multiple outlets. This role involves financial management, compliance with hygiene standards, and enhancing customer service excellence. The ideal candidate should have extensive managerial experience and strong leadership skills.

Benefits

Annual Leave & PH

Medical Coverage

Uniform

Staff Activities

Qualifications

• Minimum 5 years experience in managerial F&B operations.
• Strong knowledge of costing, budgeting, P&L management.
• Hands-on approach with excellent decision-making abilities.

Responsibilities

• Oversee operations of multiple outlets, ensuring profitability.
• Responsible for financial performance, including budgeting and forecasting.
• Develop workforce planning and optimize staff scheduling.

Skills

Leadership

Communication

Problem Solving

Organizational Skills

Education

Diploma/Degree in Hospitality Management

Business Administration

Job description

Job Responsibility

The Job

• We are seeking a highly motivated and experienced F&B Operations Manager to oversee and lead the operations of multiple outlets.
• The ideal candidate will work closely with senior management to ensure operational excellence, customer satisfaction, and profitability, while aligning with the company's long-term business vision.

Responsibilities

Business Operations

• Collaborate with top management for strategic planning and execution to meet annual business objectives.
• Fully responsible for financial performance, including budgeting, forecasting, and cost control for all outlets.
• Monitor and control all P&L items to ensure profitability.
• Ensure all outlets adhere to hygiene and safety standards.
• Take on additional tasks and projects as assigned by the company.

People Management

• Develop and manage workforce planning and staffing forecasts.
• Create a positive and productive work environment for all team members.
• Implement and uphold customer service SOP standards across all outlets.
• Work closely with HR for recruitment, onboarding, training, development, and retention of staff.
• Optimize staff scheduling to achieve maximum productivity and efficiency.
• Monitor and control labour costs to remain within budgeted levels.

Audit & SOP Compliance

• Establish, monitor, and maintain operational targets, KPIs, schedules, and SOPs.
• Conduct regular audits to ensure compliance with hygiene, safety, and company standards.
• Ensure outlets are well-maintained, adequately stocked, and prepared for daily and peak operations.

Customer Service Excellence

• Continuously enhance customer service standards by identifying customer needs and resolving issues proactively.
• Analyze service trends and propose system improvements to enhance customer satisfaction.
• Ensure effective communication across all departments including marketing, purchasing, kitchen, and outlet teams.

Job Requirements

The Candidate

• Diploma/Degree in Hospitality Management, Business Administration, or related fields.
• Minimum 5 years of experience in a managerial role in F&B operations management, preferably with experience in coffee beverage-related outlets or café operations.
• Experience in setting up and managing new outlets will be an added advantage.
• Strong leadership, communication, and interpersonal skills.
• Solid knowledge of F&B operations, including costing, budgeting, and P&L management.
• Hands-on approach with excellent problem-solving and decision-making abilities.
• Strong organizational skills with keen attention to detail.
• Ability to join the company by mid-July will be an added advantage.

Interested candidates are invited to apply online with a detailed resume. Only shortlisted candidates will be notified.

The Company

• Factories in Malaysia (HQs), China, India, Mexico, South Africa
• Export to 105 countries around the world.
• Global MNCs customers in Petrol Retail, Automotive, Quick Service Restaurants, Health & Beauty, and Telecommunication.
• Single source solution provider of innovative, engineered manufacturing products and services in full compliance with global engineering standards.

Job Benefits

• Annual Leave & PH
• Medical Coverage (Hospitalization, Personal Accident & Outpatient)
• Uniform
• Staff Activities