F&B Operations Manager (Puchong)

Polymer Composite Asia; Negeri Sembilan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the F&B sector is seeking an experienced Operations Manager based in Negeri Sembilan. This role involves overseeing multiple outlets, ensuring profitability, and leading teams to achieve customer satisfaction. Ideal candidates will possess a degree in Hospitality Management and extensive experience in F&B operations management.

Benefits

Training Provided

Cost Control

People Management

Business Development

Qualifications

• Minimum 5 years of experience in a managerial role in F&B operations management.
• Strong knowledge of F&B operations, costing, budgeting, and P&L management.
• Experience in setting up and managing new outlets preferred.

Responsibilities

• Oversee multiple outlets and ensure operational excellence.
• Responsible for financial performance, budgeting, and cost control.
• Monitor compliance with hygiene and safety standards.

Skills

Leadership

Communication

Interpersonal Skills

Problem-Solving

Organizational Skills

Education

Diploma/Degree in Hospitality Management

Business Administration or related fields

Job description

Polymer Composite Asia Sdn. Bhd. Hiring! Full Time F&B Operations Manager (Puchong) in Negeri Sembilan, Selangor, Earn up to MYR 9,000 - Ricebowl

Fewer than 20 applicants. You still have a chance!

Posted 6 days ago • Closing 1 Aug 2025

The Candidate

• Diploma/Degree in Hospitality Management, Business Administration, or related fields.
• Minimum 5 years of experience in a managerial role in F&B operations management, preferably with experience in coffee beverage-related outlets or café operations.
• Experience in setting up and managing new outlets will be an added advantage.
• Strong leadership, communication, and interpersonal skills.
• Solid knowledge of F&B operations, including costing, budgeting, and P&L management.
• Hands-on approach with excellent problem-solving and decision-making abilities.
• Strong organizational skills with keen attention to detail.
• Ability to join the company by mid-July will be an added advantage.

The Company

• Factories in Malaysia (HQs), China, India, Mexico, South Africa.
• Export to 105 countries around the world.
• Global MNCs customers in Petrol Retail, Automotive, Quick Service Restaurants, Health & Beauty, and Telecommunication.
• Single source solution provider of innovative, engineered manufacturing products and services in full compliance with global engineering standards.

The Job

• Seeking a highly motivated and experienced F&B Operations Manager to oversee multiple outlets.
• Work closely with senior management to ensure operational excellence, customer satisfaction, and profitability, aligning with the company’s long-term vision.

Responsibilities

Business Operations

• Collaborate with top management for strategic planning and execution to meet annual business objectives.
• Responsible for financial performance, including budgeting, forecasting, and cost control.
• Monitor and control all P&L items to ensure profitability.
• Ensure outlets adhere to hygiene and safety standards.
• Take on additional tasks and projects as assigned.

People Management

• Develop and manage workforce planning and staffing forecasts.
• Create a positive and productive work environment.
• Implement and uphold customer service SOP standards.
• Work with HR on recruitment, onboarding, training, and staff retention.
• Optimize staff scheduling for maximum productivity.
• Control labor costs within budgeted levels.

Audit & SOP Compliance

• Establish, monitor, and maintain operational targets, KPIs, schedules, and SOPs.
• Conduct regular audits for compliance with hygiene, safety, and standards.
• Ensure outlets are well-maintained, stocked, and prepared for operations.
• Enhance customer service by identifying needs and resolving issues.
• Analyze service trends and propose improvements.
• Ensure effective communication across departments.

Additional Benefits

• Training Provided
• Cost Control
• People Management
• Business Development

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