F&B Operations Manager

Nando's; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

Nando's is seeking an F&B Operations Manager to balance strategic management with hands-on execution across its restaurants in Malaysia. The role includes leading teams, driving financial goals, ensuring operational excellence, and fostering a vibrant workplace culture. Ideal candidates possess deep experience in restaurant management and demonstrate a passion for exceptional dining experiences.

Benefits

Sabbatical Leave

Flexi Working Hours

Nando's Meal Card

Staff Discounts

Career Development

Qualifications

• 8-10 years in retail operation management, specializing in Food/Beverage/Restaurant Service.
• Experience in international brand restaurant management preferred.
• Strong interpersonal skills, able to influence stakeholders.

Responsibilities

• Mentor Business Managers for high standards and strong results.
• Oversee budgets and financial targets.
• Ensure operational excellence in food safety and cleanliness.

Skills

Leadership

Organizational Skills

Team Management

Operational Excellence

Financial Acumen

Education

Degree in Business Management or related fields

Job description

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As a F&B Operations Manager, your day is all about balance — between big-picture strategy and on-the-ground execution. You’ll be an expert in all things Nando’s particularly with regards to restaurant standard operating procedures, processes and management.

Also, provide the correct business leadership to the Area Managers team to ensure the profitability and financial targets are met along with the delivery of all Brand Standards and to ensure that business operations are efficient and effective, and the desired growth is achieved.

Lead & Inspire Teams: Mentor Business Managers to deliver strong results, high standards, and great team engagement.

Drive Financial Goals: Oversee budgets, P&L performance, and KPIs. Identify gaps and lead improvements to grow profitability.

Grow the Business: Support new restaurant openings, build local sales strategies, and boost regional revenue through innovative initiatives.

Ensure Operational Excellence: Uphold food safety, cleanliness, audit readiness, and adherence to SOPs across all locations.

Champion the Brand: Ensure our restaurants reflect the Nando’s experience in quality, service, and environment.

Develop Talent: Build a strong people pipeline by coaching and developing teams, and creating a happy and high-performing work culture.

Collaborate Cross-Functionally: Work closely with HR, Marketing, Finance, Supply Chain, and IT to support key initiatives and drive results.

Think Strategically: Solve operational challenges, manage crises when needed, and support long-term regional growth.

Requirements:

Degree or equivalent in Business Management / Operations Management / Food & Beverage Management / Technical Operations / Technical Management / Business Studies

At least 8 to 10 years of working experience in retail operation management, specializing in Food/Beverage/Restaurant Service or equivalent.

Experience of working in restaurant management or working in international brand chained restaurant business is an added advantage.

Strong leadership and organizational skills.

An agile and inspiring leader capable of operating in both the strategic and operational levels.

Demonstrates team management, delegation and issue resolution skills and the ability to multi-task.

Possess the drive to continually improve processes and seek new challenges.

Dynamic, motivated, self-disciplined and high integrity.

Able to support the management in implementing change.

Be results driven and focus driven; always align team to the department and company goals.

Possess strong interpersonal skills and can work well in a team.

Able to impact and influence other stake holders.

Must be willing to travel within Malaysia.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Food and Beverage Operations Manager? How many years' experience do you have as a manager / team lead? Are you willing to travel for this role when required?

Hospitality & Tourism 1,001-5,000 employees

At Nando’s, it is not just about the chicken. It’s about the people who make the chicken. We are all a part of a big and Fired Up! global family that works hard and plays hard. We like to keep things fun and informal, while fantastic opportunities keep us learning, growing, experiencing and sometimes even partying!

Our brand aims to deliver an all-rounded dining experience that is uniquely Nando’s by holding onto these 5 values: Pride, Passion, Integrity, Family, and Courage. So if you have a strong sense of pride, integrity, passion, drive and love for PERi-PERi chicken, we’ve been looking for you to be part of this hot opportunity to grow with us together and deliver a great Nando’s experience as we expand to the rest of Malaysia.

At Nando’s, it is not just about the chicken. It’s about the people who make the chicken. We are all a part of a big and Fired Up! global family that works hard and plays hard. We like to keep things fun and informal, while fantastic opportunities keep us learning, growing, experiencing and sometimes even partying!

Our brand aims to deliver an all-rounded dining experience that is uniquely Nando’s by holding onto these 5 values: Pride, Passion, Integrity, Family, and Courage. So if you have a strong sense of pride, integrity, passion, drive and love for PERi-PERi chicken, we’ve been looking for you to be part of this hot opportunity to grow with us together and deliver a great Nando’s experience as we expand to the rest of Malaysia.

Perks and benefits Sabbatical Leave (For Full-Time only) Outpatient & Inpatient Flexi Working Hours Nando's Meal Card (Restaurant Managemet team & HQ) Multiple Leaves Staff Discount Career Development

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