Export Specialist

Pretzels, Inc; Johor; On-site; MYR 180,000 - 240,000; Full time

Job summary

Hershey is seeking an Export Specialist to oversee export/import operations, ensuring regulatory compliance and efficiency across Malaysia-origin shipments. You will drive SOP development, manage 3PL performance, and collaborate with cross-functional teams to optimize logistics and reduce costs.

The role requires a Bachelor’s degree in a related field, 8+ years in export/import logistics, and SAP S4/GTS experience. Strong analytical and process-improvement skills are essential.

Qualifications

• In-depth knowledge of export/import regulations and compliance requirements.
• Experience coordinating logistics and customs with cross-functional teams.
• Proven ability to lead process improvement initiatives and drive efficiency.

Responsibilities

• Oversee export/import processes to ensure timely and compliant shipments.
• Manage Third Party Logistics providers and KPI performance.
• Lead development of export/import SOPs and cost-saving initiatives.
• Collaborate with Commercial and Supply Chain teams to align objectives.
• Support plant activities and participate in cross-functional projects.

Skills

Export regulations knowledge

Logistics coordination

Process improvement leadership

Data analysis

Education

Bachelor’s degree in International Trade, Logistics, Operations, Business Administration or related field

Tools

SAP S4 & GTS

Job description

Note: If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Export Specialist

Posted Date: Aug 20, 2026

Requisition Number: 129026

Summary Of Major Duties

• Have in-depth knowledge of export/import regulations such as duties, taxes, tariffs, quotas, preferential trade agreements and retaliatory duties. Provide guidance and support to customs specialist regarding maintenance of Hershey’s compliance program. Develop and maintain relationships with all relevant personnel to ensure integration with customs processes. Ensure appropriate understanding of required procedures for customs and trade adherence. Utilize and refine global trade systems to improve processes and controls that will ensure compliant and profitable operations for exports, imports and customs. Lead the development and improvement of Hershey internal processes, policies and procedures focused on improving export/import and customs operations while managing costs. Maintain SAP S4 & GTS customs data integrity for processes needed to support Malaysia origin shipments. Lead and drive logistics improvement opportunities – process change/simplification, digitization, etc.
• Responsible for Third Party Logistics providers on Transportation including Customs Broker Agent overall performance.
• Conduct efficient coordination to ensure Import and Export processes has been implemented correctly and timely
• Manage 3PL KPIs and lead monthly operation review meeting
• Monthly Billing and cost saving
• Be responsible for Import and Export SOPs development
• Manage activities of Third Party Logistics – Lead Logistics Provider (LLP) services ( selecting Carriers, Transporters etc.)
• Interface with Commercial business units and internal Hershey functions to ensure smooth integration of support objectives. Provide and analyze Key Performance Indicators and disseminate performance indicators to Supply Chain and Business units in the Region. Key point of contact for business units to discuss performance and prioritize projects/ initiatives.
• Plantwide Relevant & Other tasks
• To support plant activities from time to time – audits, recreations, exhibitions, etc.
• To complete necessary or assigned training on time (LMS assigned courses, assessment, etc).
• To be part of any plant committee team to drive the committee work plan.
• To assist in delivering cross functional initiatives or plant KPIs.
• Any other tasks assigned by superior.

Minimum Education And Experience Requirements

• Bachelors Degree in International Trade, Logistics, Operations, Business Administration or related field.
• Minimum of 8 years related Export/Import Logistics and Transportation.
• Experience in export and import compliance at a multi-national consumer packaged goods company preferred.
• Working experience with Customs, Free Trade Agreement, product classifications, brokerage and logistics.
• Process Improvement Skills – Experience in Process Improvement leadership activities such as Six Sigma methodology is preferred.
• SAP system experience preferred.