Export Sales Coordinator– Packed Oil Operations

Pacific Inter-Link; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Pacific Inter-Link, a leader in the export of palm oil and consumer goods, seeks a proactive Export Sales Coordinator to facilitate export operations. This role focuses on managing client interactions, coordinating logistics, and ensuring documentation compliance. Ideal candidates will bring expertise in export sales, strong communication skills, and a background in FMCG. This is an opportunity to join a dynamic team committed to sustainable practices and ethical sourcing.

Qualifications

• 2-5 years of experience in export sales coordination or international customer servicing.
• Proficient in SAP, Microsoft Excel, and CRM systems.
• Strong command of English; knowledge of additional languages is an advantage.

Responsibilities

• Manage and support export operations and sales coordination.
• Ensure compliance with export regulations and documentation.
• Build and maintain strong client relationships.

Skills

Export Documentation

Sales Coordination

Customer Relationship Management

Compliance

Attention to Detail

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Logistics

Bachelor’s degree in International Trade

Tools

SAP

Microsoft Excel

CRM systems

Job description

Export Sales Coordinator– Packed Oil Operations

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We are looking for a proactive and detail-oriented Export Sales Coordinator – Packed Oil Operations to manage and support export operations, sales coordination, and client servicing functions within the packed edible oil and fats sector. This role is crucial in facilitating seamless export transactions, ensuring timely order fulfillment, and maintaining excellent customer relationships for our packed products.

Purpose of the Position

The successful candidate will act as the bridge between international customers and internal teams, ensuring timely execution of orders, clear communication, and compliance with export procedures. This role requires strong coordination skills, attention to detail, and an understanding of both sales processes and international trade regulations.

Key Interfaces

Systems & Tools: SAP, Microsoft Excel, CRM platforms
Internal Stakeholders: Sales Managers, Production, Shipping, Documentation, Finance, QA
External Stakeholders: Overseas Customers, Freight Forwarders, Shipping Lines, Government Agencies

Key Responsibilities

Process and manage customer orders for packed oil and fats, ensuring accuracy and timely execution.

Coordinate closely with production, logistics, and documentation teams to ensure compliance with customer specifications and export regulations.

Monitor and track order status from production to shipment, ensuring timely deliveries and alignment with Incoterms.

Prepare and verify export documentation, including invoices, packing lists, certificates of origin, and other regulatory documents.

2. Customer Communication & Relationship Management

Serve as the primary liaison for overseas clients regarding orders, shipping schedules, and documentation.

Provide timely updates and proactive solutions in response to order delays, logistics issues, or product-related inquiries.

Build and maintain strong client relationships to drive repeat business and long-term partnerships.

Collaborate with the sales team to support commercial activities, quotations, and customer negotiations.

Prepare regular reports on sales order status, shipment schedules, customer feedback, and inventory planning for packed goods.

Ensure accurate data entry and reporting through ERP and CRM systems.

4. Compliance & Documentation

Ensure full compliance with international trade laws and local regulatory requirements.

Liaise with relevant authorities and certification bodies for halal certification, health certificates, phytosanitary documents, etc.

Maintain well-organized documentation records for audits and customer reference.

Qualifications & Experience

2–5 years of experience in export sales coordination or international customer servicing, preferably in FMCG or edible oil industry.

Knowledge of export documentation, shipping terms (Incoterms), and trade compliance.

Proficient in SAP, Microsoft Excel, and CRM systems.

Strong command of English (spoken and written); additional languages are an advantage.

Experience handling packed goods and understanding of packaging, labeling, and export regulations.

Education Requirement

Bachelor’s degree in Business Administration, Logistics, International Trade, or a related field.

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Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Export Sales Coordinator? Which of the following Customer Relationship Management (CRM) systems do you have experience using? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer?

Pacific Inter-Link Sdn Bhd (PIL) founded in 1988, specializing in palm oil, consumer goods, and global trade. It exports to over 70 countries, supplying edible oils, fats, soaps, detergents, and dairy products while ensuring efficient logistics. As a member of the RSPO, PIL is committed to ethical sourcing and environmental sustainability. In December 2024, it set a record by shipping 70,000 metric tons of palm oil, reinforcing its position as a global industry leader.

Pacific Inter-Link Sdn Bhd (PIL) founded in 1988, specializing in palm oil, consumer goods, and global trade. It exports to over 70 countries, supplying edible oils, fats, soaps, detergents, and dairy products while ensuring efficient logistics. As a member of the RSPO, PIL is committed to ethical sourcing and environmental sustainability. In December 2024, it set a record by shipping 70,000 metric tons of palm oil, reinforcing its position as a global industry leader.

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