Export Operations Associate *Mandarin (Fresh Graduates Welcome!)

Tollgroup; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a forward-thinking company that excels in logistics and supply chain solutions. As an Export Customer Service Representative, you will play a crucial role in ensuring accurate data entry and effective communication with stakeholders. This position offers a dynamic work environment where you can grow your skills in freight forwarding and customer service. With a commitment to continuous improvement, you will contribute to enhancing processes while working collaboratively with a dedicated team. If you are detail-oriented, customer-focused, and eager to learn, this opportunity is perfect for you!

Qualifications

• Experience in export and freight forwarding is essential.
• Proven data entry skills with attention to detail are required.

Responsibilities

• Enter data according to Export Standard Operating Procedure.
• Communicate with stakeholders and maintain confidentiality.

Skills

Export Experience in Freight Forwarding

Data Entry

MS Office

Typing Speed and Accuracy

Proficiency in English

Attention to Detail

Education

Diploma in any related field

Job description

Export Customer Service Representative

Apply locations Bayan Lepas time type Full time posted on Posted Yesterday job requisition id R000070846

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

1. Enter data according to the Export Standard Operating Procedure
2. Create Quick Booking according to the Booking confirmation in Cargo Wise system
3. Responsible to register Consol and proceed with issuance of Shippers instruction
4. Respond to queries for information and access relevant files
5. Check completed work for accuracy
6. Proactively communicate with stakeholders via email
7. Keep sensitive customer or company information confidential
8. Explore process improvement through Continuous Improvement initiative

SKILLS ESSENTIAL TO THE JOB

Technical

1. Export Experience in Freight Forwarding
2. Proven data entry working experience
3. Familiarity with MS Office
4. Typing speed and accuracy
5. Proficiency in both spoken and written English
6. Attention to details and accuracy

ESSENTIAL PERSONAL ATTRIBUTES

1. Desire to learn and grow
2. Flexibility of thought and action
3. Sound integrity and disciplined
4. Ability to work with others in a collaborative team environment as well as independently
5. Ability to take responsibility and ownership of tasks and projects
6. Willingness to share ideas and knowledge
7. Customer orientated, good people skills and able to work with people at all levels.
8. Good motivation, team building and influence skills
9. Able to work independently and under pressure with minimum supervision

QUALIFICATIONS REQUIRED

1. Minimum with Diploma in any related field or equivalent

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.