Export Market Analyst for GEM

Alcon; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

Alcon is seeking an Export Markets Analyst to support distributor and partnership performance in the GEM region. This role involves hands-on assistance in commercial operations, including distributor support, performance tracking, and data analysis, requiring a degree and relevant experience. Join us to make a significant impact in eye care while growing your career in a dynamic environment.

Benefits

Career growth and development opportunities

Collaborative team environment

Qualifications

• Minimum 2-3 years in a Commercial Excellence, Sales Operations, or Analytics role.
• Knowledge of PM incentive modeling and distributor performance management.
• Fluency in local languages and English.

Responsibilities

• Support distributor execution and performance tracking.
• Assist in the Sales Incentive Plan process and reporting.
• Provide user support for Tableau dashboards and Excel tools.

Skills

Data Analysis

Sales Operations

Performance Tracking

Cross-Cultural Management

Education

Bachelor’s degree in Business, Analytics, Economics

Master’s degree or MBA

Tools

Salesforce

Tableau

Excel

Einstein Analytics

Job description

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

The Export Markets Analyst will support distributor and partnership manager performance in Export Markets (GEM region). While reporting outside of the CommEx structure, the role overlaps with CommEx topics and is designed to provide hands-on support to commercial operations. Key activities include distributor execution support, PM incentive process assistance, sales data validation, and enablement of key systems including Salesforce and Tableau. The analyst acts as a vital resource for commercial teams, ensuring streamlined access to tools, dashboards, and reporting while maintaining alignment with GEM CommEx guidance.

In this role, a typical day will include:

• Distributor Execution Support
• Share execution excellence ideas and best practices used internally at Alcon with external distributors.
• Guide distributors on segmentation and targeting standards and tools.
• Sales Incentive Plan (SIP) Process
• Complete SIP templates based on guidance from GEM CommEx.
• Perform quarterly incentive calculations for PMs across all markets except LEs.
• Validate sales reports used in manual incentive calculation.
• Performance Tracking and Review Support
• Track opportunities (e.g. for Surgical) and PM execution.
• Assist in preparation of QBR and other business review decks.
• Data and Dashboard Enablement
• Provide user support for Tableau dashboards and Excel-based sales performance tools.
• Support CPQ setup processes.
• Deliver training and assistance on CommEx dashboards, and bug fixes.
• Campaign Monitoring and Analytics
• Provide Grow campaign guidelines for GEM region.
• Monitor campaign performance based on distributor reports.
• General Commercial Operations Support
• Perform other duties needed by GEM commercial teams to enable operational excellence.
  
  

WHAT YOU’LL BRING TO ALCON:

Bachelor’s degree in Business, Analytics, Economics, or related field. Master’s degree or MBA is a plus

Minimum 2-3 years in a Commercial Excellence, Sales Operations, or Analytics role, preferably in healthcare or B2B environments

Knowledge of PM incentive modeling and distributor performance management.

Familiarity with export market dynamics, especially in emerging or hybrid distributor setups.

Comfort with ambiguity and cross-cultural stakeholder management.

Knowledge in Excel or other analytical tools

Technology knowledge - SFDC, Pitcher, Reports and Einstein Analytics

The ability to fluently read, write, understand and communicate in

Local languages as needed by the role scope and in English.

HOW YOU CAN THRIVE AT ALCON:

• Manage your own workload and schedule while hitting your set targets
• Collaborate with teammates to share best practices and learnings as work evolves
• See your career like never before with focused growth and development opportunities
  
  

Alcon Careers

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