Export Coordinator

Shipco Transport Inc.; Penang; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading freight forwarding company in Penang is looking for an Export Coordinator to manage customer inquiries, ensure timely shipment processes, and liaise with various stakeholders. Candidates should have a degree in logistics or related fields and proficiency in English, Malay, and Mandarin. The position offers career growth opportunities and attractive benefits, including medical insurance and performance bonuses.

Benefits

Career growth opportunities

Medical insurance

Yearly performance-based incentive bonus

Annual company events

Parking claim

Qualifications

• Required language proficiency in English, Malay, and Mandarin.
• Preferably with experience in the NVOCC/Freight Forwarder industry.
• Able to work under pressure and meet tight deadlines.

Responsibilities

• Assist customers with day-to-day inquiries and shipment follow-ups.
• Prepare bookings for customer cargo.
• Monitor containers and deal with warehouses regarding status.
• Ensure shipping documents are complete within the time frame.

Skills

Logistics knowledge

Customer service

Communication in Mandarin

Education

SPM, Diploma, or Bachelor's Degree in Logistics/Transportation/Supply Chain

Job description

Export Coordinator

Application Deadline: 31 October 2025

Department: Export

Employment Type: 全职

Location: Penang

Description

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane and ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

Key Responsibilities

• Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival
• Responsible for bookings preparation for customer cargoes.
• Booking arrangement and follow up container status with carriers of containers.
• Dealing with warehouse over container status (change of vessels/departure date etc).
• Preparation of railing instructions and liaising with warehouse/truckers
• Follow up with shippers of any discrepancy in M3 or packages.
• Ensure all necessary shipping documents are in place within the given time frame

Skills, Knowledge and Expertise

• Candidate must possess at least SPM, Diploma, or Bachelor's Degree in Logistics, Transportation, Supply Chain Management, or a related field.
• Required language(s): English, Malay, and Mandarin. (Fluency in Mandarin is preferred, as the role involves communication with Mandarin-speaking clients.)
• Preferably with experience in the NVOCC/Freight Forwarder industry.
• Able to work under pressure and meet tight deadlines.

Benefits

• Career growth and development opportunities
• Medical insurance
• Yearly performance-based incentive bonus
• Annual dinner, company trip, team-building activities, and festive celebrations
• Parking claim, dental allowance, and annual health check