Expert – Digital Workplace

Jungheinrich Business Excellence Center Malaysia Sdn. Bhd.; Kuala Lumpur; Remote; MYR 60,000 - 90,000; Full time

Job summary

A leading global technology firm is seeking an experienced 2nd Level Support Expert to join their Digital Workplace team in Kuala Lumpur. The role involves supporting Windows client environments and related technologies. Candidates should have a bachelor's degree in computer science, with a minimum of 3 years' experience in a 2nd level support capacity. This position offers an opportunity to collaborate with global IT teams to ensure consistent service delivery.

Qualifications

• Minimum of 3 years in a 2nd level support role.
• Experience in a Digital Workplace environment.

Responsibilities

• Provide 2nd level support for Digital Workplace services.
• Manage client devices and configurations.
• Collaborate with global IT teams for service delivery.

Skills

Windows client environments

Microsoft 365 suite

Remote Desktop Services

Microsoft Endpoint Configuration Manager

Microsoft Teams

Education

Bachelor's or master's degree in computer science

Tools

Microsoft Endpoint Configuration Manager (SCCM)

Microsoft Intune

Microsoft Exchange / Outlook

Job description

Overview

An experienced IT professional to join our Digital Workplace team as a 2nd Level Support Expert. The focus of this role is on supporting Windows client environments and related workplace technologies. The expert will be responsible for resolving complex incidents, handling service requests, and implementing changes across a global user base.

Responsibilities

• Provide 2nd level support for Digital Workplace services, including:
• Windows 11 and business-critical applications
• Microsoft 365 suite
• Remote Desktop Services and Windows 365
• Manage client devices and configurations using:
• Microsoft Endpoint Configuration Manager (SCCM and Microsoft Intune)
• Support Unified Communication tools:
• Microsoft Teams incl. Teams Phone System
• Microsoft Exchange / Outlook
• Collaborate with global IT teams to ensure consistent service delivery
• Contribute to documentation, knowledge sharing, and continuous improvement

Education & Experience

• Bachelor’s or master’s degree in computer science or equivalent professional experience
• Minimum of 3 years in a 2nd level support role within a Digital Workplace environment

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