Experienced Customer Support Officer

Toll Group; George Town; On-site; MYR 25,000 - 45,000; Full time

Job summary

Join a leading logistics company that has been supporting customers for over 130 years. This role focuses on data entry, requiring attention to detail and proficiency in both English and Mandarin. You will be responsible for maintaining data accuracy, responding to customer queries, and exploring process improvements. The ideal candidate is customer-oriented, possesses good people skills, and can work independently or in a team environment. If you are eager to learn and grow in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Proven data entry working experience with a focus on accuracy.
• Familiarity with MS Office and strong typing skills are essential.

Responsibilities

• Enter data according to Standard Operating Procedure and check for accuracy.
• Proactively communicate with customers via email and phone.

Skills

Data Entry Experience

MS Office Familiarity

Typing Speed and Accuracy

English Proficiency

Mandarin Proficiency

Attention to Detail

Education

Diploma in any related field

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES
Enter data according to Standard Operating Procedure
Respond to queries for information and access relevant files
Record information into Cargo wise 1
Check completed work for accuracy
Proactively communicate with customer via email and call

Keeping sensitive customer or company information confidential
Explore process improvement through Continuous Improvement initiative



SKILLS ESSENTIAL TO THE JOB
Technical
Proven data entry working experience
Familiarity with MS Office
Typing speed and accuracy
Proficiency in both spoken, reading and written English & Mandarin
Attention to details and accuracy


ESSENTIAL PERSONAL ATTRIBUTES
Desire to learn and grow
Flexibility of thought and action
Sound integrity and disciplined
Ability to work with others in a collaborative team environment as well as independently
Ability to take responsibility and ownership of tasks and projects
Willingness to share ideas and knowledge
Customer orientated, good people skills and able to work with people at all levels.
Good motivation, team building and influence skills
Able to work independently and under pressure with minimum supervision


QUALIFICATIONS REQUIRED
Minimum with Diploma in any related field or equivalent