Experience Senior Associate (Contract & Penang Based)

Excelerate; Penang; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading organization in skills transformation seeks an Experience Senior Associate in Penang to enhance the learner journey and support career success. This role involves student recruitment, data management, and fostering employer partnerships while ensuring engagement and effective program delivery.

Qualifications

• 3 to 5 years of experience in education, L&D, or career services required.
• Must be fluent in English and Malay.
• Self-driven, organized, and responsive to stakeholder needs.

Responsibilities

• Coordinate programme operations from onboarding to post-delivery.
• Assist learners with job search, resume reviews, and interviews.
• Engage with employers for job matching and partnerships.

Skills

Communication

Interpersonal skills

Organizational skills

Detail-oriented

Education

Bachelor's degree in Education, Psychology, Business, or Human Resource

Tools

Customer Relationship Management (CRM)

Learning Management System (LMS)

Job description

About Us

Excelerate is a skills transformation organisation that equips workforces with future skills. We learn organisations’ and individuals’ future skills needs, design learning solutions covering a breadth and depth of skills, and deliver transformational learning experiences.

We believe skills are vital to thriving in an evolving workplace landscape. ~500 organisations are powered by technology talent trained by Excelerate in data, coding, design, cybersecurity, telecommunications, product management, and other skills. We have also helped ~5,000 individuals upskill and reskill to remain relevant in the future economy.

We partner with leading global talent development organisations to deliver industry-recognised learning programmes. Collectively, our partners have trained and certified 700,000+ individuals in 20,000+ organisations globally.

About the role

As an Experience Senior Associate based in Penang, you will play a key role in delivering a seamless learner journey—from programme onboarding and engagement to career success and alumni development. You will also be involved in student recruitment, lead generation, inquiry handling, and data management, while working closely with learners, instructors, universities, and employer partners.

Your key responsibilities

Learner Success & Programme Management

• Coordinate programme operations across the full learning lifecycle: onboarding, delivery, and post-delivery
• Support learners in staying engaged, on track, and aligned with programme milestones
• Monitor learner progress, identify at-risk individuals, and coordinate support interventions
• Collect learner feedback and insights to drive continuous improvement

Career Success & Employability Support

• Assist learners with resume reviews, job search strategies, and interview preparation
• Conduct mock interviews and advise learners on professional networking
• Track employment outcomes and provide targeted support for job placement
• Facilitate career-readiness sessions and follow-up coaching as needed

Employer Engagement & Partnerships

• Identify and engage with potential employers in Penang and beyond
• Coordinate outreach efforts, employer talks, career fairs, and job matching initiatives
• Build long-term partnerships and track placement results for reporting and relationship growth

University Liaison & Learner Recruitment

• Act as the main point of contact with university departments and career centres in Penang
• Plan and implement campus-based learner recruitment strategies
• Conduct roadshows, info sessions, and one-on-one engagements to generate learner leads
• Collaborate with marketing to convert leads and support the enrolment pipeline

Programme Promotion & Lead Generation

• Promote Excelerate programmes through digital campaigns, campus visits, and community outreach
• Organise promotional events and briefing sessions to attract prospective learners
• Track and report on lead generation performance and conversion effectiveness

Student Inquiry Management

• Respond to learner inquiries via calls, WhatsApp, email, and the internal ticketing system in a timely, helpful manner
• Manage admission-related tasks and assign them to relevant team members when needed
• Follow up with learners based on updates or actions taken by other personnel

Data Collection & Record Management

• Collect and manage accurate student demographic and psychographic data
• Ensure up-to-date and complete student records within the CRM system
• Maintain data integrity for reporting, analysis, and learner support decisions

Monitoring, Reporting & Administrative Support

• Track learner milestones, cohort progress, and success indicators
• Prepare regular reports and dashboards for stakeholders and leadership
• Coordinate class logistics, instructor communication, and learner documentation
• Support continuous improvement and contribute to operational efficiency

The ideal candidate

• Must be based in Penang and able to travel locally as needed
• Bachelor's degree in Education, Psychology, Business, Human Resource, or related fields
• 3 to 5 years of experience in education, L&D, student support, or career services
• Fluent in English and Malay, with strong communication and interpersonal skills
• Highly organised, detail-oriented, and responsive to stakeholder needs
• Familiar with Customer Relationship Management (CRM) systems, Learning Management System (LMS) platforms, and modern communication tools
• Self-driven, self-starter, independent, mature, people-person, detail-oriented, adaptable, and passionate about learning and career development