Executive Travel Desk

Misc Group; Kampung Malaysia Tambahan; On-site; MYR 120,000 - 180,000; Full time

Job summary

MISC Berhad is seeking an Executive, Travel Desk to manage corporate travel across the Group, leveraging the Online Booking Tool (OBT) and digital solutions to deliver efficient, cost-conscious travel operations.

You'll work with employees, Finance Shared Services Centre, Group HSSE and travel providers to ensure travel compliance, risk management, and data-driven insights that support business continuity and operational excellence.

Qualifications

• Degree in Tourism, Hotel Management, or a related discipline.
• Minimum 5–7 years of corporate travel desk experience.
• Experience administering Online Booking Tools (OBT) and global platforms.
• Experience in travel spend analysis, cost optimization, and process improvement.
• Vendor negotiations and SLA management.

Responsibilities

• Manage end-to-end travel arrangements using the OBT and approved workflows.
• Provide travel advice on visas, documentation, vaccination, and related requirements.
• Ensure bookings comply with policies, entitlements, and budgets.
• Support AI-enabled and digital travel solutions to improve efficiency.
• Administer and maintain the OBT, including user support and troubleshooting.
• Monitor travel vendors and sites against service levels and contracts.
• Coordinate with vendors on disruptions, refunds, and service recovery.
• Build relationships with travel partners to secure competitive rates.

Skills

OBT administration

Vendor negotiations

Travel analytics

Stakeholder management

Digital & AI adoption

Education

Degree in Tourism/Hotel Management or related

Tools

SAP Concur

Cytric

Egencia

TravelPerk

Power BI

Tableau

Excel

Job description

Drive Seamless Business Travel Experiences Across MISC Group

MISC Berhad is seeking a dedicated and service-oriented Executive, Travel Desk to join our Human Resource – HR Policy Development, Projects & Administration team. In this role, you will manage and optimize corporate travel arrangements, leveraging Online Booking Tools (OBT), digital solutions, and data-driven insights to ensure efficient, cost-effective, and compliant travel operations across the Group.

Working closely with employees, Finance Shared Services Centre (FSSC), Group HSSE, travel service providers, and technology vendors, you will play a key role in delivering a seamless travel experience while supporting business continuity, travel compliance, and operational excellence.

What You'll Be Doing:

Travel Arrangement & Coordination

• Manage end-to-end business travel arrangements using the company’s Online Booking Tool (OBT) and automated approval workflows.
• Provide timely travel advice, including visa, documentation, vaccination, and other travel-related requirements.
• Ensure all travel bookings comply with company policies, travel entitlements, and budget controls.
• Support the adoption of AI-enabled and digital travel solutions to improve travel efficiency and user experience.
• Anticipate travelers' needs and provide responsive support throughout their travel journey.
• Administer and maintain the Online Booking Tool (OBT), including user support, system configuration, and troubleshooting.
• Monitor and evaluate travel vendors, airlines, hotels, and travel agencies against agreed service levels and contractual requirements.
• Coordinate with vendors to manage travel disruptions, refunds, claims, and service recovery activities.
• Build strong relationships with travel partners to secure competitive rates and service improvements.

Travel Expense & Compliance Management

• Review travel-related expenses and claims to ensure accuracy, compliance, and timely processing.
• Monitor travel spending using dashboards and analytics tools to identify cost optimization opportunities.
• Maintain proper records and documentation to support payment processing, audits, and compliance reviews.
• Ensure travel expenditure remains aligned with company policies and approved budgets.

Reporting & Business Insights

• Prepare and maintain reports on travel expenditure, traveller itineraries, booking trends, and cost savings.
• Analyse travel data to identify spending patterns, policy non-compliance, and operational improvement opportunities.
• Provide meaningful insights and recommendations to support management decision-making and travel budget forecasting.
• Support reporting requirements through dashboards and analytical tools such as Power BI, Tableau, or Excel.

Travel Advisory & Risk Management

• Disseminate travel advisories and security updates to employees travelling on business.
• Collaborate with Group HSSE to communicate travel risk assessments and destination-specific safety requirements.
• Ensure business travelers have access to updated emergency contact procedures and travel support information.

What We're Looking For:

Qualification

• Degree in Tourism, Hotel Management, or a related discipline.
• Relevant professional certifications in travel management will be an added advantage.

Experience

• Minimum 5-7 years of relevant working experience in a corporate travel desk, travel management company, or shared service environment.
• Experience administering Online Booking Tools (OBT) and global travel platforms such as SAP Concur, Cytric, Egencia, or TravelPerk.
• Demonstrated experience in travel spend analysis, cost optimization, and process improvement initiatives.
• Experience in vendor negotiations, contract administration, and service level agreement (SLA) management.
• Corporate Travel Management
• Online Booking Tools (OBT)
• Travel Policy Compliance
• Travel Expense Administration
• Cost Optimization & Budget Monitoring
• Process Improvement & Automation
• Stakeholder Management
• Digital & AI Adoption
• Problem Solving & Decision Making

Why Join MISC?

At MISC, you'll have the opportunity to support a global workforce and drive improvements in travel management through digitalisation, analytics, and service excellence. You'll work with diverse stakeholders, contribute to operational efficiency, and help deliver a seamless travel experience that supports business success worldwide.